Love my new ZenGrip Pro for my OLED… Love my new ZenGrip Pro for my OLED Switch. I know that there have been delays with shipping timelines, but just about every business on earth is facing the same struggles due to supply chain problems. Half the stuff I order on Amazon arrives late these days too. Anyway, can't thank Satisfye enough for making such a killer grip for my Switch. Love the comfortable feel and the solid fit.

Horrendous company Horrendous company. I placed an order for their product on Oct 9th with the promise the product would ship in November. Here we are January 3rd and STILL nothing but broken promises, perpetual lies, and continued excuses for delays. I completely understand we are in the midst of a global pandemic, but at this point there is no excuse for them having Zero customer communication and support to address/ correct this issue.

Taking peoples money for product they don’t… have Satisfye are taking peoples money for product they don’t have is illegal and then using that money to purchase product to fill next orders. They completely took all money from pre orderes never fulfilled those pre orders bought more product and fulfilled those orders. Customer service is disgusting! After questioning where our product is we get blocked on Social media and our comments removed only leaving good comments on their page. Never answering emails only sending out the same message to every email or reply about they have bad shipping and it’s going to take longer and to contact the support email in which you get no reply what so ever! They have taken all our money and purchased product they did not have in the first place to make the new product and forgot about those people. There’s no other explanation for not filling out your pre orders from last year October/November, when people who ordered in December and January are now receiving their orders and anyone else making orders. We will be going to trading standards.

Well this time I tried to give them the… Well this time I tried to give them the benefit of the doubt. The same practices you read about all over Trustpilot in full effect here. This would be the fourth product I’ve ordered from them and the third time a crazy delay in shipping occurred. I guess it’s my fault for continuing to purchase from them. The original ad for the Zengrip Ronin stated shipments would be going out in October. It is now mid-December and they still haven’t delivered. This wouldn’t be as big of a deal if it were a one-off, but when it’s happened with 3/4 of the products I’ve ordered, that translates into a 75% FAILURE rate. Maybe the problem is I’ve ordered that much from them in the first place. There’s even a banner running on nearly every page of the site proclaiming 2-day shipping. Do not hold them to that, they will disappoint. Since confronting them on their Discord server, the one-star negative review of the product on their site was deleted, taking the rating from 3.7 up to 4.2 Meanwhile, my planned one-star review for some strange reason won’t post to the site. I wonder why… Last time I confronted them about this, they canceled my order without my request so I won’t be surprised if this happens again. My recommendation: Never pre-order. That is, if you decide to keep ordering at all. Update: We are now heading into January and my order hasn't even shipped. Meanwhile, support says they are sold out. You read that correctly. My pre-order that I put in for 5 months ago and still haven't received is sold out.

Shady site A purchase was made on January 28, and it is now March 11 with no parcel delivered and no refund. Stated delivery time was 5-7 business days. If they ever deliver packages, there is no regard for that time window. Their support email is responsive, however no action seems to go along with that responsiveness. Having contacted their support a few times to resolve the issue, there hasn’t been any action that I am aware of. Requests to ensure the parcel was delivered had no result. Requests for a refund had no result. There were emails stating that they’d take care of it, but I haven’t seen any results over the past 6 weeks. After ordering, a confirmation email was sent to me with what appeared to be a UPS tracking code. Viewing this, there was no progress in the delivery process. As time dragged on, it became apparent that I was barred from even filing a UPS claim for that tracking number. Eventually, the number was canceled all together. Perhaps coincidence, but the card I billed with needed to be canceled due to unknown charges. This has been the only less-well-known vendor I have made a purchase with during this time period. As things stand, trust is not something I would attribute to the Satisfye website.