Love my new ZenGrip Pro for my OLED… Love my new ZenGrip Pro for my OLED Switch. I know that there have been delays with shipping timelines, but just about every business on earth is facing the same struggles due to supply chain problems. Half the stuff I order on Amazon arrives late these days too. Anyway, can't thank Satisfye enough for making such a killer grip for my Switch. Love the comfortable feel and the solid fit.

Good product, awful customer service, dodgy company It took about 8 weeks to receive my parcel. There were no tracking info updates, there was no proactive communication from Satisfye, and no attempts to find where the parcel had gotten to from them. They blamed the courier entirely for the delays, while they themselves took a whole week to process and ship the parcel out. They were always slow with their replies, often taking up to three working days to reply, even to simply correct a broken link they had sent me for a form to complete. Incompetent. They do not bother to inform about any shipping delays on their website. Currently they will now make you wait for 60 days before you can file a lost package claim. They also cherry pick reviews on their website. I already wrote a more detailed review for their site, but they filtered it out. What a dodgy practice. What are they trying to hide? According to the reviews here I am not the first to experience their horrific customer service. It is a shame really because their product is actually quite good and was just what I was hoping for. It's ergonomic, if not overpriced for being mostly made of plastic. However I would not rate them any higher than this for their dishonesty and incompetent and slow customer service.

I read a lot of great things about this… I read a lot of great things about this product online and through YouTube. It looks great, feels good but you cant use the dock like you can on other devices. I ordered the stand alone grip for my switch oled to see if i liked it and decided to order the case later but wait…you evidently cant do that…So in order for me to get the case i have to order the elite bundle and send my current grip back which i would have to pay for the shipping for the return and for the new product. I even asked if they could send me the rest of the pack and id pay the difference and shipping and was told no. This is not what I would call good business practice but its not my company. I like to buy American but I wont be buying from this company again

Liars They are sneaky, lying awful business people. Ordered a product that was delayed for 4 months, kept lying and showed on their site in stock the whole time. Rude pathetic customer service

Incompetent and slow customer service Canceled my pre order without an explanation. All I was told was “we will look into it” after several weeks and emails the only other response I got was that “we’ll ask our account manager what the hold up is” awful customer service that comes off as rude and incompetent.