Love my new ZenGrip Pro for my OLED… Love my new ZenGrip Pro for my OLED Switch. I know that there have been delays with shipping timelines, but just about every business on earth is facing the same struggles due to supply chain problems. Half the stuff I order on Amazon arrives late these days too. Anyway, can't thank Satisfye enough for making such a killer grip for my Switch. Love the comfortable feel and the solid fit.

Horrendous company Horrendous company. I placed an order for their product on Oct 9th with the promise the product would ship in November. Here we are January 3rd and STILL nothing but broken promises, perpetual lies, and continued excuses for delays. I completely understand we are in the midst of a global pandemic, but at this point there is no excuse for them having Zero customer communication and support to address/ correct this issue.

This is insane This is insane. Ordered a standalone black Ronin grip on 11/25 and they still say it may ship today 12/19 but also may not ship then, while still having a "guaranteed two day shipping" up on their website?? There's no guaranteed shipping because they do not have the product. Do not order from here. I wish I had found these reviews before I considered placing my order.

A rare breed of company - putting the customer over themselves! Honestly, hands down the best customer service I've ever experienced! They dispatched the grip controller very quickly but my mail carrier messed up and left it somewhere that's not my house, which was never located, and didn't let me know. I ended up having a battle with Royal Mail (UK) who made me jump through endless hoops because they made a mistake, and eventually said I had to ask Satisfye to contact them. I reached out to Satisfye and they immediately sorted the whole thing out even though it wasn't even remotely their fault. They were super helpful and prioritised the customer over making a profit. It's rare you come across that in a modern company. I've already recommended them to my friends and they're going to place orders now. Couldn't recommend these guys more! :)

Friendly customer service, just be patient. Long story short; I ordered the slim bundle which costs 50$, on top of that I paid 13$ in shipping costs. Pretty normal stuff. But customs got a hold of my product and they wanted me to pay 43$ on top of everything. I ofcourse denied and contacted the Satisfye customer support. They were so kind that they wanted to pay half the custom fee for this one time (20$), but sadly because I denied the product the local postoffice returned the product to the sender which is standard procedure. I asked them a refund and I did get it. Only my shippingcosts did not get refunded but that's normal in this scenario. In the beginning I had a bad feeling about it but they were kind, friendly and helped me out within less than a week. This is actually average to fast. As customers we get spoiled and need to remind ourselves sometimes that the standards that the huge companies offer us are not realistic, especially for the smaller to normal sized companies.