Incompetent and slow customer service Canceled my pre order without an explanation. All I was told was “we will look into it” after several weeks and emails the only other response I got was that “we’ll ask our account manager what the hold up is” awful customer service that comes off as rude and incompetent.

Similar experience to other reviews Similar experience to other reviews. Purchases product over 2 weeks ago. Website had no mention of backorder or that this was a pre-order. They claim all products ship within 24 hours. When I asked for an update they say they're "working hard at getting me my product." Terrible experience so far.

Truly grotesque customer service. Blocked communications rather than refund Satisfye has been a nightmare to deal with. When I requested shipping information for my product that I purchased 2 weeks ago. Their site guarantees super fast shipping (24 hour processing) for their made in America products, all compete bogus. When I ordered the zen grip pro it said it was available and in stock. 4-7 days shipping was quoted, it even says 2 day shipping is available. Again a complete lie. After 10 days of no contact at all from satisfye, I reached out and was told that my order was actually a preorder for a product that wasn’t currently in stock. I was then fed some nonsense story about couriers in Hong Kong and told that satisfye was incurring great expense to get them here to the US as quickly as possible. I replied letting them know I wasn’t informed of the preorder and was dissatisfied with their lack of honesty and transparency and asked for a refund. Satisfye then blocked me from their Facebook and silenced our communications rather than answering to the feedback or intimating my requested refund for the product they advertised completely false. It was not advertised as a preorder, it wasn’t advertised as out of stock. Satisfyes chosen marketing on their own webpage lead me to believe I was buying an American product that would be shipped to me within 4-7 days. Now two weeks later I’ve received nothing more than a promise that in the next month or so it should be here. I’d rather buy the competitors grip but now satisfye has blocked me rather than initiating my refund request.

This is insane This is insane. Ordered a standalone black Ronin grip on 11/25 and they still say it may ship today 12/19 but also may not ship then, while still having a "guaranteed two day shipping" up on their website?? There's no guaranteed shipping because they do not have the product. Do not order from here. I wish I had found these reviews before I considered placing my order.

Love my new ZenGrip Pro for my OLED… Love my new ZenGrip Pro for my OLED Switch. I know that there have been delays with shipping timelines, but just about every business on earth is facing the same struggles due to supply chain problems. Half the stuff I order on Amazon arrives late these days too. Anyway, can't thank Satisfye enough for making such a killer grip for my Switch. Love the comfortable feel and the solid fit.