Similar experience to other reviews Similar experience to other reviews. Purchases product over 2 weeks ago. Website had no mention of backorder or that this was a pre-order. They claim all products ship within 24 hours. When I asked for an update they say they're "working hard at getting me my product." Terrible experience so far.

I read a lot of great things about this… I read a lot of great things about this product online and through YouTube. It looks great, feels good but you cant use the dock like you can on other devices. I ordered the stand alone grip for my switch oled to see if i liked it and decided to order the case later but wait…you evidently cant do that…So in order for me to get the case i have to order the elite bundle and send my current grip back which i would have to pay for the shipping for the return and for the new product. I even asked if they could send me the rest of the pack and id pay the difference and shipping and was told no. This is not what I would call good business practice but its not my company. I like to buy American but I wont be buying from this company again

Pre ordered a oled grip no ship for months Bad customer service Pre ordered a oled grip. They took my money no problem but did not ship. I contacted them a couple times over 3 months and they kept giving me the run around and excuses that seem to be normal business for them. Finally got refund.

HELP!!! ORDER #170919 Appreciate the Christmas season however my item was sent incorrect level of shipping service I paid for. The grip has come faulty and satisfye just do not reply at all since showing evidence over screen shots and video. I have had 4 grips from the company so they just don’t really care about loyalty I’m convinced, I have been a huge fan of their products. Please do what is right and resolve my issue.

Horrendous company Horrendous company. I placed an order for their product on Oct 9th with the promise the product would ship in November. Here we are January 3rd and STILL nothing but broken promises, perpetual lies, and continued excuses for delays. I completely understand we are in the midst of a global pandemic, but at this point there is no excuse for them having Zero customer communication and support to address/ correct this issue.