A rare breed of company - putting the customer over themselves! Honestly, hands down the best customer service I've ever experienced! They dispatched the grip controller very quickly but my mail carrier messed up and left it somewhere that's not my house, which was never located, and didn't let me know. I ended up having a battle with Royal Mail (UK) who made me jump through endless hoops because they made a mistake, and eventually said I had to ask Satisfye to contact them. I reached out to Satisfye and they immediately sorted the whole thing out even though it wasn't even remotely their fault. They were super helpful and prioritised the customer over making a profit. It's rare you come across that in a modern company. I've already recommended them to my friends and they're going to place orders now. Couldn't recommend these guys more! :)

Friendly customer service, just be patient. Long story short; I ordered the slim bundle which costs 50$, on top of that I paid 13$ in shipping costs. Pretty normal stuff. But customs got a hold of my product and they wanted me to pay 43$ on top of everything. I ofcourse denied and contacted the Satisfye customer support. They were so kind that they wanted to pay half the custom fee for this one time (20$), but sadly because I denied the product the local postoffice returned the product to the sender which is standard procedure. I asked them a refund and I did get it. Only my shippingcosts did not get refunded but that's normal in this scenario. In the beginning I had a bad feeling about it but they were kind, friendly and helped me out within less than a week. This is actually average to fast. As customers we get spoiled and need to remind ourselves sometimes that the standards that the huge companies offer us are not realistic, especially for the smaller to normal sized companies.

Worst customer service Worst customer service. You pay for fast shippment, but still after several weeks AFTER the estimated delivery date, the package has not arrived. They blame averyone else, and do not care to either help or compensate. CLEAR OFF this company. I am never buying anything from them again.

This is insane This is insane. Ordered a standalone black Ronin grip on 11/25 and they still say it may ship today 12/19 but also may not ship then, while still having a "guaranteed two day shipping" up on their website?? There's no guaranteed shipping because they do not have the product. Do not order from here. I wish I had found these reviews before I considered placing my order.

Second order from Satisfye aligns with other negative reviews Due to being content with the mythic zengrip pro and their standalone slim cases never being in stock, I chose to preorder the new ronin sim bundle initially advertised to ship November. Additionally I was incentivized by a preorder discount. I had to find out through reddit and reaching out to support that orders were significantly delayed anywhere from a month-7 weeks. No contact or update directly from company. Once my order was received I had the displeasure of discovering I did not receive the bundle, just the standalone grip. Support was quick to answer and ultimately offered me thumbgrips and the case “whenever” it would be in stock again, for no additional cost. After using the ronin grip for a few I hours I can safely say it’s noticeably flimsier and when the switch (oled) is attached it has a significant amount of give not seen in the pro. It also bends forward both dock models, scratches the screen, and prevents the usb ports from being used without accessories. All things not included in advertising. I wanted a refund on just the grip and even offered to forego the courtesy thumb grips for the case I wanted in the first place. Long story short, I need to do a full return and order case separately…the full price being more than my discounts on the bundle. With the experience and the consistent inconsistency with stock, quality and service, I plan to avoid this company in the future as there are plenty of more reliable options in the market.