Shady site A purchase was made on January 28, and it is now March 11 with no parcel delivered and no refund. Stated delivery time was 5-7 business days. If they ever deliver packages, there is no regard for that time window. Their support email is responsive, however no action seems to go along with that responsiveness. Having contacted their support a few times to resolve the issue, there hasn’t been any action that I am aware of. Requests to ensure the parcel was delivered had no result. Requests for a refund had no result. There were emails stating that they’d take care of it, but I haven’t seen any results over the past 6 weeks. After ordering, a confirmation email was sent to me with what appeared to be a UPS tracking code. Viewing this, there was no progress in the delivery process. As time dragged on, it became apparent that I was barred from even filing a UPS claim for that tracking number. Eventually, the number was canceled all together. Perhaps coincidence, but the card I billed with needed to be canceled due to unknown charges. This has been the only less-well-known vendor I have made a purchase with during this time period. As things stand, trust is not something I would attribute to the Satisfye website.

This is insane This is insane. Ordered a standalone black Ronin grip on 11/25 and they still say it may ship today 12/19 but also may not ship then, while still having a "guaranteed two day shipping" up on their website?? There's no guaranteed shipping because they do not have the product. Do not order from here. I wish I had found these reviews before I considered placing my order.

HELP!!! ORDER #170919 Appreciate the Christmas season however my item was sent incorrect level of shipping service I paid for. The grip has come faulty and satisfye just do not reply at all since showing evidence over screen shots and video. I have had 4 grips from the company so they just don’t really care about loyalty I’m convinced, I have been a huge fan of their products. Please do what is right and resolve my issue.

Love my new ZenGrip Pro for my OLED… Love my new ZenGrip Pro for my OLED Switch. I know that there have been delays with shipping timelines, but just about every business on earth is facing the same struggles due to supply chain problems. Half the stuff I order on Amazon arrives late these days too. Anyway, can't thank Satisfye enough for making such a killer grip for my Switch. Love the comfortable feel and the solid fit.

Worst customer service Worst customer service. You pay for fast shippment, but still after several weeks AFTER the estimated delivery date, the package has not arrived. They blame averyone else, and do not care to either help or compensate. CLEAR OFF this company. I am never buying anything from them again.