I read a lot of great things about this… I read a lot of great things about this product online and through YouTube. It looks great, feels good but you cant use the dock like you can on other devices. I ordered the stand alone grip for my switch oled to see if i liked it and decided to order the case later but wait…you evidently cant do that…So in order for me to get the case i have to order the elite bundle and send my current grip back which i would have to pay for the shipping for the return and for the new product. I even asked if they could send me the rest of the pack and id pay the difference and shipping and was told no. This is not what I would call good business practice but its not my company. I like to buy American but I wont be buying from this company again

Taking peoples money for product they don’t… have Satisfye are taking peoples money for product they don’t have is illegal and then using that money to purchase product to fill next orders. They completely took all money from pre orderes never fulfilled those pre orders bought more product and fulfilled those orders. Customer service is disgusting! After questioning where our product is we get blocked on Social media and our comments removed only leaving good comments on their page. Never answering emails only sending out the same message to every email or reply about they have bad shipping and it’s going to take longer and to contact the support email in which you get no reply what so ever! They have taken all our money and purchased product they did not have in the first place to make the new product and forgot about those people. There’s no other explanation for not filling out your pre orders from last year October/November, when people who ordered in December and January are now receiving their orders and anyone else making orders. We will be going to trading standards.

Friendly customer service, just be patient. Long story short; I ordered the slim bundle which costs 50$, on top of that I paid 13$ in shipping costs. Pretty normal stuff. But customs got a hold of my product and they wanted me to pay 43$ on top of everything. I ofcourse denied and contacted the Satisfye customer support. They were so kind that they wanted to pay half the custom fee for this one time (20$), but sadly because I denied the product the local postoffice returned the product to the sender which is standard procedure. I asked them a refund and I did get it. Only my shippingcosts did not get refunded but that's normal in this scenario. In the beginning I had a bad feeling about it but they were kind, friendly and helped me out within less than a week. This is actually average to fast. As customers we get spoiled and need to remind ourselves sometimes that the standards that the huge companies offer us are not realistic, especially for the smaller to normal sized companies.

Incompetent and slow customer service Canceled my pre order without an explanation. All I was told was “we will look into it” after several weeks and emails the only other response I got was that “we’ll ask our account manager what the hold up is” awful customer service that comes off as rude and incompetent.

Good product, awful customer service, dodgy company It took about 8 weeks to receive my parcel. There were no tracking info updates, there was no proactive communication from Satisfye, and no attempts to find where the parcel had gotten to from them. They blamed the courier entirely for the delays, while they themselves took a whole week to process and ship the parcel out. They were always slow with their replies, often taking up to three working days to reply, even to simply correct a broken link they had sent me for a form to complete. Incompetent. They do not bother to inform about any shipping delays on their website. Currently they will now make you wait for 60 days before you can file a lost package claim. They also cherry pick reviews on their website. I already wrote a more detailed review for their site, but they filtered it out. What a dodgy practice. What are they trying to hide? According to the reviews here I am not the first to experience their horrific customer service. It is a shame really because their product is actually quite good and was just what I was hoping for. It's ergonomic, if not overpriced for being mostly made of plastic. However I would not rate them any higher than this for their dishonesty and incompetent and slow customer service.