I'm not happy with this crowd. I'm not happy with this crowd. I've decided to subscribe to their "Professional", $39 for the first month, package. In one instance they charged me two times $39, in two separate transactions marked as "Groceries". When I raised the issue with their representative, they denied the two transactions and offered to refund me "the only $39 payment they have on their system" and keep the "subscription" on - even after I send them proof from my bank of the transaction reports for the two separate charges of $39 each marked as "Groceries". Well, that's when they stopped chatting with me and I see that the "subscription" had been cancelled immediately. But I am still short of $78. Oh, and suddenly the email address I submitted to them got bombarded with spam "reports". May be coincidence, right?

BEEN TRYING FOR 5 DAYS FOR A RESPONSE If anyone can tell me how the heck you can get someone from SpyFu to return my calls, to respond to my emails, to do something to communicate with me I'd be a happy camper. i tried the CHAT and no one is ever on....must be because I need to cancel my membership immediately....I signed up and the site was down all weekend long.....now I will have to do a FRAUD report thru my bank!

ASDasdASDasD Isn't it lovely? I ask a question, then they ask me to reveiw them without first answering it. Believe me, I do form opinions about you from behaviour like this.

Concept is great; falls short Concept is great, but does not deliver. I've downloaded reports as PDFs and had them differ from the same report as a CSV file .I spoke with them today and after they updated their site, they found lots of issues. These may resolve. Customer service was a pain in the neck. Once I spoke with someone, it was fine, but no one answered for days, and email response was slow. When I sent screenshots with my issues, my email was marked spam and we went back and forth about that. The site offers a few features for free, but due to the unreliability, paying for it is no better. This site provides enough to scratch the surface, but don't expect too much from them.

Do NOT USE if UK-based The quality of the product is impressive, however, this is only when it actually works. We signed up during the summer of 2018. It was slow to update and it got to October and there was still no UK data for July, August or September. Spyfu agreed to give us two months reimbursed but this still left us unable to provide accurate reports to management, frustrating when you've just convinced them to purchase Spyfu. Another key issue is the support. If you're UK-based, you won't receive any, well, not until the last hour of your shift. You see, there is no UK-based team it appears. If you have a problem arise at 9.20am, then you aren't going to have a solution until right at the end of your shift (I've experienced this recently when the website was down all day in UK time but there was clearly nobody around to fix it, preventing me from gathering data for our board).