Difficult overall We are most likely going to cancel. We don't like your website and the fact that every time we try and use it for one of your clients you know nothing about them even if they have been active for years in SEO and Adwords. Then I have to add in their keywords

The one free search result is wasted. The one free search result is wasted. Even if you key in the correct URL Spyfu messes it up somehow so that you don't get a result and have to pay. Grim strategic thinking!

Very poor initial experience. Far too expensive After subscribing to their lowest plan to try it out I was given the option of spending 192 of my 200 credits to run a Recon Report. Now if I want to run any additional reports they want to charge a lot more. So, in a nutshell my first entire monthly expense allowed me to run ONE report...?? No thanks

I'm not happy with this crowd. I'm not happy with this crowd. I've decided to subscribe to their "Professional", $39 for the first month, package. In one instance they charged me two times $39, in two separate transactions marked as "Groceries". When I raised the issue with their representative, they denied the two transactions and offered to refund me "the only $39 payment they have on their system" and keep the "subscription" on - even after I send them proof from my bank of the transaction reports for the two separate charges of $39 each marked as "Groceries". Well, that's when they stopped chatting with me and I see that the "subscription" had been cancelled immediately. But I am still short of $78. Oh, and suddenly the email address I submitted to them got bombarded with spam "reports". May be coincidence, right?

Do NOT USE if UK-based The quality of the product is impressive, however, this is only when it actually works. We signed up during the summer of 2018. It was slow to update and it got to October and there was still no UK data for July, August or September. Spyfu agreed to give us two months reimbursed but this still left us unable to provide accurate reports to management, frustrating when you've just convinced them to purchase Spyfu. Another key issue is the support. If you're UK-based, you won't receive any, well, not until the last hour of your shift. You see, there is no UK-based team it appears. If you have a problem arise at 9.20am, then you aren't going to have a solution until right at the end of your shift (I've experienced this recently when the website was down all day in UK time but there was clearly nobody around to fix it, preventing me from gathering data for our board).