Unreliable and never works properly Most of the time when you attempt to use the site its freezing, crashing, takes 10 mins to carry out a simple search, or just takes 10 mins and doesn't do anything. Terrible site that is rarely ever working properly. If you've got plenty of time to waste waiting for it to actually do something, this is for you. If you haven't got plenty of time to waste waiting for it to do something or of you don't like customer service that work 1 minute of a day, this is not for you.

They continued to charge me like for… They continued to charge me like for eight months after canceling and then only credited back one month.

Very poor initial experience. Far too expensive After subscribing to their lowest plan to try it out I was given the option of spending 192 of my 200 credits to run a Recon Report. Now if I want to run any additional reports they want to charge a lot more. So, in a nutshell my first entire monthly expense allowed me to run ONE report...?? No thanks

Do NOT USE if UK-based The quality of the product is impressive, however, this is only when it actually works. We signed up during the summer of 2018. It was slow to update and it got to October and there was still no UK data for July, August or September. Spyfu agreed to give us two months reimbursed but this still left us unable to provide accurate reports to management, frustrating when you've just convinced them to purchase Spyfu. Another key issue is the support. If you're UK-based, you won't receive any, well, not until the last hour of your shift. You see, there is no UK-based team it appears. If you have a problem arise at 9.20am, then you aren't going to have a solution until right at the end of your shift (I've experienced this recently when the website was down all day in UK time but there was clearly nobody around to fix it, preventing me from gathering data for our board).

*Warning- SPYFU Fraudulent Billing without Subscription : Warning: SpyFu's Unauthorized Billing Scam My recent encounter with SpyFu has been nothing short of a nightmare. Despite never signing up for their services or providing consent, I found myself being billed for over a year. This unauthorized billing amounts to nothing short of fraud. Upon discovering these charges, I immediately contacted their customer support, seeking an explanation and refund. However, the response has been inadequate, leaving me feeling ignored and deceived. This experience serves as a stark warning to others: beware of SpyFu's deceptive billing practices. It's crucial to stay vigilant and hold companies accountable for their fraudulent behavior. Until SpyFu addresses this issue and improves their practices, I strongly advise against trusting them with your business.