Every single time we are connected the… Every single time we are connected the customer service fails to provide a good or even fair service. It’s terrible!!!!! If you want to purchase a computer especially if it’s Alienware THINK TWICE! because if you have any problems they hang up on you, they are rude, or they transfer you to incorrect areas on purpose. The longest transfer trail I have had as been 7 times back and forth to the same departments because each of them say they cannot handle the problem.

Awesome X17 After reading all the negative reviews after my purchase, I thought oh dear what have I done. However everything has been superb. I received my X17 R1, i9 32gb Ram, 2T SSD, Comfort view, slight lead time due to pandemic as ordered when first went on sale; a first for me after progressing through the various consoles in my life from, Atari, Sega Megadrive, Playstation, XBox etc. Well what can I say, but awesome! Been using for 7 months now, and added the mouse headphones and 25" Monitor everything from gaming to programming not a glitch, super fast and responsive. Streams my D&D Talespire session to discord without any bother, perfectly. Also downloads games from Steam without a hitch, pairs up Xbox controller no problem, runs Unreal engine just great. Just one small problem, it didn't come with my prepaid McAfee quiet build, but McAfee sorted that after I gave them my order number. Would thoroughly recommend, as for the fan noise, can't hear it with my headphones on ha ha.

Horrible. After just a couple of years of use, the PC basically started self-destructing, and the apps on it are slowly stopping to work, one after one.

Junk laptop from point of arrival Junk laptop from point of arrival. I have a ryzen m15 alienware laptop and it's been buggy weird and overall dissapointing since i got it. It has display issues where the monitor will sleep and it pings and dings like a usb is being put in and pulled out every ten seconds. After having to wipe the entire laptop and wasting all my time now the usb doesn't recognize any usb inputs for storage. This has been the worst piece of technology i've purchased. Just a hunk of junk from the start. Realllllly dissapointed with alienware.

The worst and most expensive laptop we… The worst and most expensive laptop we have owned. Terrible build quality, hinge came out just over one year of normal use. Key chipped off on the keyboard, battery never lasted anywhere near what was advertised. The worst part is their after sale service or lack off. Getting any support or help from their customer service is a waste of time. Currently going through their complaint process. Will do whatever it takes for Dell to rectify their poor product.