The worst and most expensive laptop we… The worst and most expensive laptop we have owned. Terrible build quality, hinge came out just over one year of normal use. Key chipped off on the keyboard, battery never lasted anywhere near what was advertised. The worst part is their after sale service or lack off. Getting any support or help from their customer service is a waste of time. Currently going through their complaint process. Will do whatever it takes for Dell to rectify their poor product.

Every single time we are connected the… Every single time we are connected the customer service fails to provide a good or even fair service. It’s terrible!!!!! If you want to purchase a computer especially if it’s Alienware THINK TWICE! because if you have any problems they hang up on you, they are rude, or they transfer you to incorrect areas on purpose. The longest transfer trail I have had as been 7 times back and forth to the same departments because each of them say they cannot handle the problem.

TRASH repair center My parents bought me a pair of Alienware headphones (the 510h), the wire ended up breaking (couldn’t use the other 2 because of other stuff) and the microphone getting stuck. We sent the headphones in for fixing, they had them for about 2 months and sent them back UNTOUCHED. Nothing has been done and still can’t use the wire or take out the microphone.

Overpriced Their products are extremely overpriced and some of the desktop PC's have had poor cooling configurations. I'd only recommend them if you're looking to buy a gaming PC and have lots of money and don't want to build your own.

Buyers Remorse I have had numerous problems with the laptop since my purchase (2.5K). After one problem gets fixed, another issue pops up. (Computer contantly crashing, mouse pad not responsive, keyboard lights not turning off...the list goes on.) Their tech support seems to have very little knowledge and their go-to solution is to reinstall the operating system. I was told twice a manager would contact me and still no call. Their managers are not held accountable for helping customers. And even worse, I purchased the premium support package. Dell should find another vendor for tech support. I highly recommend buying a different brand.