Alienware 17R4 I have a Alienware 17R4 and it has a several issue of thermal throttling. Dell Brazil refuses to change the computer! They already changed the motherboard with all its thermals 4 times and the issue continues! Each time I contact them it's 3hours of phone and then an entire day waiting for them to come and change the parts. It's so frustrating buying a notebook that you've dreamed for a long time and it just gives you headaches instead of pleasure using it! GSFN4H2

The worst and most expensive laptop we… The worst and most expensive laptop we have owned. Terrible build quality, hinge came out just over one year of normal use. Key chipped off on the keyboard, battery never lasted anywhere near what was advertised. The worst part is their after sale service or lack off. Getting any support or help from their customer service is a waste of time. Currently going through their complaint process. Will do whatever it takes for Dell to rectify their poor product.

TRASH repair center My parents bought me a pair of Alienware headphones (the 510h), the wire ended up breaking (couldn’t use the other 2 because of other stuff) and the microphone getting stuck. We sent the headphones in for fixing, they had them for about 2 months and sent them back UNTOUCHED. Nothing has been done and still can’t use the wire or take out the microphone.

Dead pixel on a 1000€ display I bought an Alienware AW3418DW in Dec 2019 and already now in Feb 2021, there's a dead pixel. Contacted Dell (Alienware's) CS and they informed me that there need to be 6 dead pixels in order to look at the problem. I could understand this on a cheap monitor but this is a 1000€ piece of hardware. I think most geeks know that Alienware are mediocre at best most of the time, and here it shines. I won't be shopping Alienware (or Dell for that matter) in the future. The monitor outside this is good and I am happy with the rest.

Alilenware was great back before they… Alilenware was great back before they were bought by Dell. Now they are nowhere as easy to work with and it seems like their PCs are more cookie cutter instead of the awesome custom PCs I used to get from them. I would still use Alienware but they arent the best anymore.