Do you want to burn money? If you have money to blow and you want to spend double the money on a cheap piece of garbage, buying Alienware is for you! The PC case is plastic and the GPUs run as hot as a fire, which makes sense because you might as well burn your money if you buy Alienware. They give you the cheapest and slowest RAM they could possibly get their grubby hands on too. They have a R15 advertised at $4,449.99. Can't be all bad, can it? If you look at and compare the specs, you can custom build one yourself with better quality components for under $2,500.00. Their predatory behaviour on people trying to get into the PC gaming field is absolutely disgusting. It's at the point where CyberPower are whole tiers above these guys, and that's really saying something.

Alilenware was great back before they… Alilenware was great back before they were bought by Dell. Now they are nowhere as easy to work with and it seems like their PCs are more cookie cutter instead of the awesome custom PCs I used to get from them. I would still use Alienware but they arent the best anymore.

Buyers Remorse I have had numerous problems with the laptop since my purchase (2.5K). After one problem gets fixed, another issue pops up. (Computer contantly crashing, mouse pad not responsive, keyboard lights not turning off...the list goes on.) Their tech support seems to have very little knowledge and their go-to solution is to reinstall the operating system. I was told twice a manager would contact me and still no call. Their managers are not held accountable for helping customers. And even worse, I purchased the premium support package. Dell should find another vendor for tech support. I highly recommend buying a different brand.

Uninstall It's a waste of computer space. I've had my gaming laptop for over a year and only used Alienware for the first time today. It serves no purpose I can see other than to disable dell client service manager randomly and without permission. If you open it it'll just sit on an updating screen for over half an hour doing nothing. It warns you not to cancel it or it'll corrupt the software. I cancelled it twice without issue. Save yourself the headache and just get rid of it. But be aware uninstalling it will take upwards of half an hour because once you uninstall one Alienware program and restart your laptop you'll still have other programs, and it's a lot like trying to extract a cancer, even if you think you've got it all, you restart your laptop and go into programs and there it still is.

Not much to say Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).