What a useless service What a useless service! They claim to have real people in chat but they only respond with the same pre-written macros. Twice I already explained in chat and on online form where I need a lawyer, because the case is not in my state, but they keep sending me referrals for the city I live in.

SCAM!! STAY AWAY FROM NOLO This is a scam. They take all your personal information and never call you back. Don't waste your time and definitely DON'T give your personal information away. They are selling your personal details. May 21, 2023 Update in response to NOLO's response: They never contacted me, they never resolved my issues, and they never put me in contact with an attorney. So I still continue to believe they are running a scam to collect individuals' information and sell it.

Suboptimal leads and worst customer service Our office tried Nolo.com for 5 months and found that most leads are evasive. The few that we were able to reach wanted immediate answers to legal questions without going through a consultation. In general, Nolo leads are looking for free legal advice to do it themselves. No client potential here. Additionally, Nolo customer service is atrocious. You are never able to get someone at the time you need help and when they return your call, they are rude and want to get you off the phone. This happened every time, not just once. Indication of a sour work environment.

The Man Jerome What can I say other than that Jerome “Jerry” Lee, Esq is great at what he does? He was very understanting of my situatation, helping me out a great deal by being thorough with my Amex case & being able to obtain a reasonable settlement. He is professional & kept me informed at every step of the way. I highly recommend him.

Martindale-Nolo lead referral was a complete waste of money. Martindale-Nolo lead referral was a complete waste of money and I can't believe I fell for it. I paid over $1,000 and have not converted a single lead. In fact, 90 percent of the leads I got I could not even contact the lead. When I disputed the lead and requested a credit 90 percent of the time or so the request would be denied. One lead I texted told me that she had only requested information from the site because, "I was super angry last night. I'm not interested in pursuing anything at this time." This lead program has been a complete waste of money, and I'm actually thinking about suing Martindale-Nolo for this fraudulent program.