Suboptimal leads and worst customer service Our office tried Nolo.com for 5 months and found that most leads are evasive. The few that we were able to reach wanted immediate answers to legal questions without going through a consultation. In general, Nolo leads are looking for free legal advice to do it themselves. No client potential here. Additionally, Nolo customer service is atrocious. You are never able to get someone at the time you need help and when they return your call, they are rude and want to get you off the phone. This happened every time, not just once. Indication of a sour work environment.

Doesn't work--won't issue a refund The people who work there are very nice, but I'm not paying for very nice, I'm paying for leads. I've given countless consultations, and even spoken to leads who wouldn't even give me their info, because they didn't trust me. I have a very high conversion rate normally. This system just doesn't work. These people are doing internet searches for their matters because they cannot afford to hire a lawyer to do the research for them. They don't have money. They only want a free handout and help for free. I requested a refund, but they refused.

SCAM!! STAY AWAY FROM NOLO This is a scam. They take all your personal information and never call you back. Don't waste your time and definitely DON'T give your personal information away. They are selling your personal details. May 21, 2023 Update in response to NOLO's response: They never contacted me, they never resolved my issues, and they never put me in contact with an attorney. So I still continue to believe they are running a scam to collect individuals' information and sell it.

100% would not use this attorney… 100% would not use this attorney company sent the request, even called because I never got a email/response. Was told that an attorney would reach out 3 days later still no answer much better off going with another attorney company. Complete and utter joke for attorneys!!!! They even said they would contact within 1 business day.

Can not use. I order the will and setting up an estate trust download, and inadvertently forgot to order the CD version as well. Because of the Snowden affair, as well as the hacking crises that continues to show up in POP sales, I am (reluctantly) becoming paranoid in using online software. Can I order a CD that I can use offline? I just don't think I have the chops to ward off being robbed, and don't see internet security as enough to protect my assets--whether they are online IRS software programs or will software which enters assets that could be viewed by snoopers. Help!