Suboptimal leads and worst customer service Our office tried Nolo.com for 5 months and found that most leads are evasive. The few that we were able to reach wanted immediate answers to legal questions without going through a consultation. In general, Nolo leads are looking for free legal advice to do it themselves. No client potential here. Additionally, Nolo customer service is atrocious. You are never able to get someone at the time you need help and when they return your call, they are rude and want to get you off the phone. This happened every time, not just once. Indication of a sour work environment.

I agree with the reviews I agree with the reviews. They sent requests for two different lawyers to represent me and started off the request with; "I is looking for representation." Gotta be kidding me! Be careful with this one. Once they put referral information in to Attorneys to represent you, they can make you look like a damn fool and a laughing stock. Because you can't change the information they send to referrals. I'm an educated individual and I speak as one! Where'd you get your education, Nolo?

What a useless service What a useless service! They claim to have real people in chat but they only respond with the same pre-written macros. Twice I already explained in chat and on online form where I need a lawyer, because the case is not in my state, but they keep sending me referrals for the city I live in.

Do not use this service Was referred to a legal office by nolo and the office had never heard of them or me. They said that they didn’t even do that kind of thing. Tried to contact nolo by phone and it was a dead end smoke screen. Every option would just hang up on you. I tried to email them and it would just be retuned saying address didn’t exist. So I would say they are a fraud and don’t give them your information

Crap attorneys and the site “third… Crap attorneys and the site “third parties out” the chat section & lies about confidentiality of chats to find an attorney on the Nolo.com site. No complaint process. Your information is at risk. Volunteer nothing of your details to this mess. Run to a real legal site like AVVO and stay away from this free-for-all nightmare. Omgosh and even their response below has more lies.