Terrible service Terrible service, and shady business practices. The "leads" are not well vetted at all. We were initially persuaded by a sales rep Jimmy Le, who made numerous, false claims and promises. When we attempted to follow up and address issues/concerns with Jimmy Le, he vanished, refusing to respond to e-mails. But, back to the "leads" that we received... many came from people that never requested to speak with a lawyer, were not interested in hiring a lawyer, were inquiring on behalf of someone else, etc. We've spent hours disputing leads and requesting refunds. About half of the requests were fulfilled, while the other half were denied and no refund/credit given. When you appeal the denial, they almost immediately respond upholding the denial without justification. Do not waste your money or time!

Excellent products that need to be fully supported in Mac OSX. Every product I have ever purchased from Nolo has proved exceptionally well written and concise. Products like Will Maker and others should be made compatible with Mac OSX, since that program has become so widely used throughout society. It's a segment of the market that cannot be ignored any longer and Nolo should step up their game to stay competitive.

Awful First of all, you should be wary of a "professional" company that has an email ID in all lower case letters...and no personalized name....just the company name. Second, they decided to share internal company emails (emails a customer should NEVER be privy to) with the customer referring to the customer as 'this guy'..... Good thing though was they gave me my money back

Bait and switch Nolo is targeting PAID keywords like "low cost lawyer" and "cheap lawyer" which I can provide screenshots of. However, the two lawyers I spoke with were $595 an hour (free consultation) and $375 for just the consultation. I have no idea in whose dictionary that would meet the criteria of "low cost lawyer." Maybe if you're in the 1%. These are misleading ads and lead both potential client and lawyer to waste their time. The reviews on Trustpilot say it all. Edit: in response to their response, the point is you're using these as sponsored keywords. Don't. It's a complete lie.

Total scam Total scam - they send spam emails to people looking for loans and sell them to bankruptcy attorneys - huh? Terrible customer service-owned by KKR which says it all. Run away if you are thinking of purchasing leads from them. We spend $25k/month with them and have to fight tooth and nail over the SPAM we receive.