Suboptimal leads and worst customer service Our office tried Nolo.com for 5 months and found that most leads are evasive. The few that we were able to reach wanted immediate answers to legal questions without going through a consultation. In general, Nolo leads are looking for free legal advice to do it themselves. No client potential here. Additionally, Nolo customer service is atrocious. You are never able to get someone at the time you need help and when they return your call, they are rude and want to get you off the phone. This happened every time, not just once. Indication of a sour work environment.

What a useless service What a useless service! They claim to have real people in chat but they only respond with the same pre-written macros. Twice I already explained in chat and on online form where I need a lawyer, because the case is not in my state, but they keep sending me referrals for the city I live in.

Total scam Total scam - they send spam emails to people looking for loans and sell them to bankruptcy attorneys - huh? Terrible customer service-owned by KKR which says it all. Run away if you are thinking of purchasing leads from them. We spend $25k/month with them and have to fight tooth and nail over the SPAM we receive.

Martindale-Nolo lead referral was a complete waste of money. Martindale-Nolo lead referral was a complete waste of money and I can't believe I fell for it. I paid over $1,000 and have not converted a single lead. In fact, 90 percent of the leads I got I could not even contact the lead. When I disputed the lead and requested a credit 90 percent of the time or so the request would be denied. One lead I texted told me that she had only requested information from the site because, "I was super angry last night. I'm not interested in pursuing anything at this time." This lead program has been a complete waste of money, and I'm actually thinking about suing Martindale-Nolo for this fraudulent program.

The Man Jerome What can I say other than that Jerome “Jerry” Lee, Esq is great at what he does? He was very understanting of my situatation, helping me out a great deal by being thorough with my Amex case & being able to obtain a reasonable settlement. He is professional & kept me informed at every step of the way. I highly recommend him.