Mediocre EHR, decent but with many issues We use this EHR for a psychiatry practice. It meets our needs though comes with several downsides. The user interface is often times not intuitive and is cluttered. Heavy website can be slow to load in certain pages. ICD code and rx integration could be better. Poor website design leads to inefficiencies in time management which are key to running a good medical practice. There is no way to work one on one with the designers to improve website design or function. Customer service is mediocre though they try.

Scammed In early 2019 we were scammed into paying for a year of DrChrono for a little over $2,000. We were left in the cold during implementation and the manager stopped returning our calls. We finally had enough and asked for a refund as it wasn't going to work for us. We were declined our refund and they deactivated our access after we told them we weren't going to use an EHR that wasn't fully up and running for us (nor met our needs). I've since heard this same story for many practices in my area that gave DrChrono a shot. Beware and move on to the next EHR.

AVOID THIS EMR AT ALL COST!!!!!! My entire experience has been a NIGHTMARE! Firstly, I was never fully trained from day one, it has never been fully implemented. I have limped along for way too long before giving up and firing them! Secondly, I'm having the same issues as everyone else, reach out for an issue, get the first response saying they will fix it, then ZERO follow up. Thirdly, I am in the termination process and they keep restricting my ability to send/correct claims for my final wrap up. By dragging their feet they continue to collect my month to month fee, instead of allowing me to complete my termination process. Lastly, even though I followed the correct termination process and timeline, they tried to auto-renew me for another year! I would NEVER RECOMMEND THEM, It is an AWFUL company! BUYER BEWARE!!!

If I can save just 1 clinic from this nightmare company! I had purchased a retiring Docs clinic who was using DrChrono. Part of the agreement when purchasing the clinic was that I had to finish his contract that had approximately 6 months left on it. I called DrChrono and explained that I dont us their software and would just like to finish paying out the ritiring docs contract. They would not allow me access to the patient files in order to upload them to my EHR unless I signed an assignment agreement with them which I reluctantly signed. The staff at DRChrono was fully aware of the situation and that I did not use their software and had no plans whatsoever to use their software after the remaining contract was fulfilled. Well, the 6 months passed and DRChrono renewed my agreement for another year. I called to let them know that there had been a mistake and that it was well known to the staff that I don't use their software, never have and that I was only finishing out the retiring doctors contract. They took this matter to their managers who gave absolutely zero cares. They explained that it is in the fine details of the contract and that I had not sent in written notice. They did not care whether or not I told them over the phone, even though they told me they had recordings of the call. They did not care that I don't use, nor never have used their software because its states in the fine details (which I was never provided) that they require a 30 or 60 day written notice of cancellation. They explained that they had the legal right to hold me to the agreement that I signed. I asked them if they thought it was morally right to force me to pay for a product that I dont use and their response was that I had signed the contract, and they were going to hold me to the contract regardless of whether or not I had ever used their product. So, now Im stuck paying this terrible company over $3,000 for absolutely NOTHING! I emailed back and forth with the people for days if not weeks. They dont care about anything other than taking as much money as possible from you! Learn from my lesson, RUN from this company. They are absolutely terrible!

Great program when it works Great program when it works. A lot of customization you can do to fit any practice. However, System slowdowns and or system going offline is a common occurrence. As good as the system is, it is utterly useless when it doesn't work especially during a busy work day. I dont understand why or how the system goes out but the response is always a generic response about their techs looking into it. System can be down anywhere from an hour to the whole day. For the amount a provider has to pay, there should never be a problem like this.