I am never ne to write a bad review but… I am never ne to write a bad review but I am desperate for someone to call me back. I have been calling for the last month with a billing issue, I am having an issue with one insurance company. I am now getting timely filing on several claims because no one from Dr. Chrono has reached out to try to resolve it. I call and sometimes get someone that answers and they say it is going to a manager and I will get a call back that day, I never do . They say there is only one person that can fix this and that he will call me back. As far as I'm concerned they really do not care.

Dangerous We use Dr. Chrono for our psychiatrist's office and have experienced glitch after glitch. At times it just flat out deleted appointments, and weren't able to be traced. Other times it won't just flat out work, I've had that happen several times on a Monday morning with a long list of patient needs. This platform has cost us thousands of dollars and has left us open to lawsuits. I would avoid at all means.

unethical billing practice I used to be a drchrono customer but had moved on to a different EHR. When an old client requested records I contacted drchono and they agreed to let me access records in a read only format. I failed to read their lengthy contract fully and have ended up paying for 18 months of access ($900) despite only needing one client record. Although their actions may be legal they are unethical and I want to warn other clinicians about them.

DrChrono USE to be very solid DrChrono use to be very solid, however, last few years has been a consistent decline in quality with software and support. Support often can’t see or understand their own problems. Excuses Excuses. They said “Switching to Amazon web services will fix our downtime “ not true same problems I would argue it has been worse. Bugs Glitches bugs and glitches have no idea what happened to this company. I have another softwares that I use in my practice and when they were down for a fraction of the time DrChrono is down a very sincere UNSOLICITED apology was given and a credit on my account for that month. Don’t ever expect this from DrChrono they just ignore your frustration don’t take accountability and have never given one penny in credit for the loss they create.

Scammed In early 2019 we were scammed into paying for a year of DrChrono for a little over $2,000. We were left in the cold during implementation and the manager stopped returning our calls. We finally had enough and asked for a refund as it wasn't going to work for us. We were declined our refund and they deactivated our access after we told them we weren't going to use an EHR that wasn't fully up and running for us (nor met our needs). I've since heard this same story for many practices in my area that gave DrChrono a shot. Beware and move on to the next EHR.