AVOID THIS EMR AT ALL COST!!!!!! My entire experience has been a NIGHTMARE! Firstly, I was never fully trained from day one, it has never been fully implemented. I have limped along for way too long before giving up and firing them! Secondly, I'm having the same issues as everyone else, reach out for an issue, get the first response saying they will fix it, then ZERO follow up. Thirdly, I am in the termination process and they keep restricting my ability to send/correct claims for my final wrap up. By dragging their feet they continue to collect my month to month fee, instead of allowing me to complete my termination process. Lastly, even though I followed the correct termination process and timeline, they tried to auto-renew me for another year! I would NEVER RECOMMEND THEM, It is an AWFUL company! BUYER BEWARE!!!

holy moly!!! THIS COMPANY SUCKS!!! holy moly!!!! where do I start? Initially started as a wonderful system, based India but we were willing to overlook that. We then had a staff change without notice and all hell broke out. Horrible communication, horrible collections, over charging on services initially quoted as lower amounts. Could keep going on and on. Do yourselves a favor; DON'T USE THIS COMPANY!!

If I can save just 1 clinic from this nightmare company! I had purchased a retiring Docs clinic who was using DrChrono. Part of the agreement when purchasing the clinic was that I had to finish his contract that had approximately 6 months left on it. I called DrChrono and explained that I dont us their software and would just like to finish paying out the ritiring docs contract. They would not allow me access to the patient files in order to upload them to my EHR unless I signed an assignment agreement with them which I reluctantly signed. The staff at DRChrono was fully aware of the situation and that I did not use their software and had no plans whatsoever to use their software after the remaining contract was fulfilled. Well, the 6 months passed and DRChrono renewed my agreement for another year. I called to let them know that there had been a mistake and that it was well known to the staff that I don't use their software, never have and that I was only finishing out the retiring doctors contract. They took this matter to their managers who gave absolutely zero cares. They explained that it is in the fine details of the contract and that I had not sent in written notice. They did not care whether or not I told them over the phone, even though they told me they had recordings of the call. They did not care that I don't use, nor never have used their software because its states in the fine details (which I was never provided) that they require a 30 or 60 day written notice of cancellation. They explained that they had the legal right to hold me to the agreement that I signed. I asked them if they thought it was morally right to force me to pay for a product that I dont use and their response was that I had signed the contract, and they were going to hold me to the contract regardless of whether or not I had ever used their product. So, now Im stuck paying this terrible company over $3,000 for absolutely NOTHING! I emailed back and forth with the people for days if not weeks. They dont care about anything other than taking as much money as possible from you! Learn from my lesson, RUN from this company. They are absolutely terrible!

Dangerous We use Dr. Chrono for our psychiatrist's office and have experienced glitch after glitch. At times it just flat out deleted appointments, and weren't able to be traced. Other times it won't just flat out work, I've had that happen several times on a Monday morning with a long list of patient needs. This platform has cost us thousands of dollars and has left us open to lawsuits. I would avoid at all means.

I am writing a review for Dr. Chronos If I can rate them less than one I star I would. We have had all similar problems as everyone is stating here. Customer service is absolutely awful taking out tickets never answering emails because they all probably work from home. How can you run a business without having open communication with your clients. There is no empathy or communication in working with businesses. This is our way of getting paid. It should not have to be so hard. Multiple mistakes and no accountability. I’d like to know if anyone on here has consulted an attorney for consult regarding these issues. This is obviously a huge problem that goes unanswered and definitely not fixed. Our business suffered greatly.