When Your Business Website Vanishes: My Frustrating Experience with Squarespace I had my website domain with Google Domains for a long time and it always worked well. But when Google Domains closed, my domain was automatically moved to Squarespace. Right after it moved, my website stopped working and no one could visit it. I reached out to Squarespace for help, and they just sent me a standard reply saying it would be fixed in 5 to 7 days. This is a big deal because my website is very important for my work. Squarespace doesn't seem to understand this. If you're using your website for anything serious, Squarespace might not be the best choice. They might be okay for a personal site that you don't mind being down sometimes.

Worst company ever! Worst company ever!! Locked my account for 48H and still didn't get it released because they want to verify my new account identity. Why not ask for it in email? Need to lock account and leaving my domains dead in the water in the middle of setting up DNS everything is offline. I already sent them my ID twice and every time another representative ask for it again in a new email. As soon as they open it I'm moving away. Such a mistake to use their services!

Was lectured by a "Yasmin A" Was lectured by a "Yasmin A" Thought was purchasing directly from Google; however, soon discovered that it was "Squarespace" I has emailed squarespace several times regarding issues with their website building platform I was then told to switch to the Chrome browser (which I did) and then was unable to login Did a live chat (because squarespace doesn't allow direct calls) and Yasmin A decided to lecture me rather than help Was told to submit ANOTHER email by "YASMIN A", which I did. TERRIBLE TERRIBLE CUSTOMER SERVICE BEWARE!!!

Terrible Experience with Squarespace. Avoid at all costs. Terrible Experience with Squarespace – Extremely Disappointed My experience with Squarespace has been nothing short of a nightmare. Their customer service is appalling, making it impossible to get any support or resolve issues. The platform is incredibly difficult to navigate, filled with complicated procedures and excessive documentation that one simply does not have time to go through. Moreover, after my domain was transferred from Google to Squarespace, the experience worsened. I’ve found it exceedingly challenging to manage my domain settings due to the poorly designed user interface and lack of clear instructions. Dealing with Squarespace has been a frustrating and time-consuming ordeal without any meaningful customer support. I regret choosing them and strongly recommend looking elsewhere if you need reliable and straightforward domain management services.

Don't update to 7.1 until you absolutely have to Since I updated to the new 7.1 version I have had no end of issues & I am simply told that it's not an issue. I am not technical, but the issues affect SEO so how they have built this new fluid engine needs further testing. Hugely disappointed with the 'corporate line' you get when you try to seek help.