Melita Ltd

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1.50
Based on 20 Reviews

5

10.00%

4

0.00%

3

5.00%

2

0.00%

1

85.00%
About Melita Ltd

At Melita we help people stay connected with the most technologically advanced telecommunication services around, whether it’s gigabit internet, our 5G mobile network, or our seamless WiFi mesh network. We take pride in connecting you to everything and everyone through high speed Internet, High-Definition Digital Television, Fixed Telephony and 5G Mobile. We provide smart solutions for business, combining the most powerful internet network in Europe with the most advanced mobile network to enable IoT capabilities. Our purpose-built Data Centre provides high security, cloud services and connectivity whilst our dedicated support teams and our fully redundant international links keep your business running. We started back in 1992, and today we set the standard for digital technologies in Malta and provide services to more than 75% of Maltese households.

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Paul van Hoven
DE

Worst mobile service provider possible I have lived in 5 different countries. Melita is by far the worst mobile service provider I have ever used. They sell you 5G but you will actually just get 3G speed (if you are lucky). I mean afterall: We are talking here about a Maltese company. It represents the country pretty well: inefficient, retraded, run by idoits, quality non existent and service out of the rubbish bin.

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y
MT

Built to scam people Built to scam people. To sell a plan they tell you all you want to hear, after they scam you. If you need customer support, you ask 3 different people and get 3 different answers. They are specialized in scamming expats, you go there sort everything out, but when you have left the country they continue billing you, telling you have to come personally there otherwise they can’t stop billing you! That’s just the tip of the iceberg, much more awful things happene, stay away!

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GM
MT

Beware of Melita's unfair commercial… Beware of Melita's unfair commercial practice. They will not let you terminate your contract. In February I had requested the termination of Melita service. I got an e-mail confirming the end of the service, with the indication to return their devices after the termination date, in April. When I went to the store to return the devices, I DISCOVERED THAT MY REQUEST HAS BEEN CANCELLED by the Retention Team; in fact they had called me (please notice that being a call, you don’t have anything suitable for a court) asked me if they could send me an offer but NEVER TOLD ME THAT THEY WOULD CANCEL MY REQUEST “BECAUSE THEY WERE WAITING FOR MY RESPONSE”. Very unfair! In the store they said they couldn’t do anything as another department takes care of terminations and the other department cannot be called directly by customers; so when I said that this behavior is ILLEGAL and that I wanted to talk to a manager, they answered they couldn’t call anybody and they could only enter a new request for termination (with a new 30 days termination date!). To make a long story short, to have my rights respected, I ended up going 3 times to the store, compiling 2 complaints with the clear intention of calling a lawyer. I have been a Melita client for almost 8 years and probably I will never be again because of this retention & commercial policy.

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Massimo Epicureo
MT

The worst company I've ever seen in my… The worst company I've ever seen in my entire life. I stayed almost a year in Malta, and the number of issues with this company is unbelievable. - 0 professionalism - Add charge freely - Proposed many solutions, for doing nothing finally Just a company TRAP, think that people are such a fool.

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Frank Zöllner
GI

Worst customer service ever Worst customer service ever. On a normal market, I mean outsidfe the little rock of Malta in the sea, this company could not exist with this kind of sevice. Support useless, technican helpless, system not stabil. Honestly, flush your money in the toilet when you want to buy a product of them.

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