Paul van Hoven
DEWorst mobile service provider possible I have lived in 5 different countries. Melita is by far the worst mobile service provider I have ever used. They sell you 5G but you will actually just get 3G speed (if you are lucky). I mean afterall: We are talking here about a Maltese company. It represents the country pretty well: inefficient, retraded, run by idoits, quality non existent and service out of the rubbish bin.
y
MTBuilt to scam people Built to scam people. To sell a plan they tell you all you want to hear, after they scam you. If you need customer support, you ask 3 different people and get 3 different answers. They are specialized in scamming expats, you go there sort everything out, but when you have left the country they continue billing you, telling you have to come personally there otherwise they can’t stop billing you! That’s just the tip of the iceberg, much more awful things happene, stay away!
GM
MTBeware of Melita's unfair commercial… Beware of Melita's unfair commercial practice. They will not let you terminate your contract. In February I had requested the termination of Melita service. I got an e-mail confirming the end of the service, with the indication to return their devices after the termination date, in April. When I went to the store to return the devices, I DISCOVERED THAT MY REQUEST HAS BEEN CANCELLED by the Retention Team; in fact they had called me (please notice that being a call, you don’t have anything suitable for a court) asked me if they could send me an offer but NEVER TOLD ME THAT THEY WOULD CANCEL MY REQUEST “BECAUSE THEY WERE WAITING FOR MY RESPONSE”. Very unfair! In the store they said they couldn’t do anything as another department takes care of terminations and the other department cannot be called directly by customers; so when I said that this behavior is ILLEGAL and that I wanted to talk to a manager, they answered they couldn’t call anybody and they could only enter a new request for termination (with a new 30 days termination date!). To make a long story short, to have my rights respected, I ended up going 3 times to the store, compiling 2 complaints with the clear intention of calling a lawyer. I have been a Melita client for almost 8 years and probably I will never be again because of this retention & commercial policy.
Massimo Epicureo
MTThe worst company I've ever seen in my… The worst company I've ever seen in my entire life. I stayed almost a year in Malta, and the number of issues with this company is unbelievable. - 0 professionalism - Add charge freely - Proposed many solutions, for doing nothing finally Just a company TRAP, think that people are such a fool.
Frank Zöllner
GIWorst customer service ever Worst customer service ever. On a normal market, I mean outsidfe the little rock of Malta in the sea, this company could not exist with this kind of sevice. Support useless, technican helpless, system not stabil. Honestly, flush your money in the toilet when you want to buy a product of them.