Beware of Melita's unfair commercial… Beware of Melita's unfair commercial practice. They will not let you terminate your contract. In February I had requested the termination of Melita service. I got an e-mail confirming the end of the service, with the indication to return their devices after the termination date, in April. When I went to the store to return the devices, I DISCOVERED THAT MY REQUEST HAS BEEN CANCELLED by the Retention Team; in fact they had called me (please notice that being a call, you don’t have anything suitable for a court) asked me if they could send me an offer but NEVER TOLD ME THAT THEY WOULD CANCEL MY REQUEST “BECAUSE THEY WERE WAITING FOR MY RESPONSE”. Very unfair! In the store they said they couldn’t do anything as another department takes care of terminations and the other department cannot be called directly by customers; so when I said that this behavior is ILLEGAL and that I wanted to talk to a manager, they answered they couldn’t call anybody and they could only enter a new request for termination (with a new 30 days termination date!). To make a long story short, to have my rights respected, I ended up going 3 times to the store, compiling 2 complaints with the clear intention of calling a lawyer. I have been a Melita client for almost 8 years and probably I will never be again because of this retention & commercial policy.

One star is way too much .horrible… One star is way too much .horrible horrible experience. stealing money from my credit multiple times. Customers are never right even if you prove it with a bank statement. Playing stupid trying to convince you to overuse data when you have unlimited

Terrible customer service and dodgy Been few years with Melita and have constantly had home Wifi issues. Slow and cuts off at times. When I ask for explanation it’s always the same answer, outside issue with area line, but they won’t address requests to get a report on the matter. If you complain they will say they will Send technician but it might cost you 25 euros if the issue is not From Melita, what a joke. Appalling customer service and dodgy. Will look in to changing the provider!

I recently switched to Melita's fibre… I recently switched to Melita's fibre internet service and it's been a game-changer. Their connection speed is incredibly fast, a significant upgrade from my previous provider. I now also have Wi-Fi coverage in every room

Appalling Technical Help Terrible Technical Support team that ask you questions a 5 year old would when having an issue with a SIM that has never worked (did you turn roaming on/off, can you turn your phone on/off). Also having to constantly repeat answers you have already given them (on live chat so they even have them written in front of them). Never had one issue with my Epic SIM in two years but thought I was getting a better deal here. Definitely avoid Melita if you ever think you may need aftercare assistance.