Customer support is DREADFUL I've used DocuDesk programs for years and was very satisfied. This is the first time I've needed customer support since they sold out to a Canadian firm, and support is DREADFUL! All I am asking is to transfer my license to a new computer. I emailed ahead of time to confirm the process for the transfer. It took them three days to respond and tell me that I had to contact them again after the computer was installed and functional. I have now contacted their support email twice with no response. This is not acceptable. If I could give them zero stars, I would.

Perfect! Truly 5 stars. I've been using Docudesk since I started my home-based business in 2009. Their products are reasonably priced, work amazingly well - I've never had a problem! - and their customer service is fast, friendly and truly helpful. I particularly like that they keep improving on what they offer - the addition of an editor is very exciting to me - it's the one feature I've missed and I can't wait to download it - makes Docudesk the complete, perfect service!

Terrible Support It appears Texas Docudesk sold out to Canada Docudesk several years ago. Texas' support was fair to good. Canada's support is terrible, nonexistant. Ive been a longtime docudesk user 7 years +/- Purchased DocudeskXE w. OCR. Download version. OCR didn't load properly. Tried to reinstall, and was told my key had been used. Contacted company, via email, no telephone numbers, who ignored/refused to correct problem. Shopping for another product.

Excellent and easy to use Being a 50-something old fella, I need software that holds my hand in the things I do on my computer. Docudesk's pdf software does all that and more. And why is being able to produce a pdf file so important to home users, you might ask? Well, I use it to send paperwork and other printable files and photos, as a pdf file, to other users and don't have to worry about what systems they are using - they get the stuff just as I designed it. Highly recommended for the home user.

Easy to use and Great customer service Civil Solutions said it well: Best value PDF writer. I searched pretty hard and found Docudesk to be cost effective, easy to install, easy to use (almost intuitive) and excellent customer service. Years after my first install, I got rid of my old laptop for a netbook and almost forgot Docudesk. E-mailed customer service and they sent me the codes from my original install. No charge. That's what I call customer service.