Is zero stars an option? Never, ever, ever buy flooring from Lowes. This review is for the Carlsbad CA store. I have called at least 25 times (no exaggeration) for various issues and have NEVER gotten a call back. After being ping-ponged I finally get someone live, leave a message, and never hear back. Their flooring installers, Keller Interiors, is all but incompetent. Horrible installation job, now I'm trying to get warranty support and can't get anyone to help. BBB is my next step. BTW, purchased carpet from Home Depot after this horrifying experience, and it was a completely different (and great!) experience.

lowes does not honor flooring warranty buyer be where!!!!!!!! I bought Toffie oak flooring from lowes on july 2020, I had a i had a flooring installer install it .In less than 4 years later every locking join has FAILED!!!!!!! I called them and e-mail them for a warranty all i have got is the runaround stay away form this place!!!!!!!!(4790559) claim number and this is the correct number!!!!

Zero service after sale I purchased a GE stove, microwave and refrigerator and upon delivery, the delivery person was changing the door swing direction on the fridge as requested. Somehow the plastic plugs that go into the holes that are no longer being used were lost. I went to Dayton Mall store where I made purchase and spoke to Brad who said he was manager. He said he would order from GE parts for me unless we found some on the floor model that we could just take. Well, the floor model had already been stripped of those parts.Brad said to follow up in a couple weeks with a call. I called two weeks later and left message (they said he wasn’t available) called again in Two more weeks…still not available. After three call I gave up and ordered and paid for GE parts that I should not have had to buy. I realize my $2000 appliance purchase isn’t gonna make or break Lowe’s, but some level of service after the sale should still be expected. Dodging phone calls is never a good look for a company in my opinion.

Lack of and poor customer service. Wanted to know if a particular light was available. Finally got an employee to try and find out. He went to get a ladder and we are standing there waiting and see him come back to a computer with another customer. He looked over at us and never came to say anything to us. We left. It's sad these days you can't get anyone to assist or help in any way. If it's not on the shelf to pick up it's just too bad and if it is available you have to check yourself out!!!!

I has a fence installed in December… I has a fence installed in December 2023. The fencing boards began to curl after installation. The fence was installed with one side almost at the front of the house and the other side is where it is suppose to have been installed. It looks horrible. Since the installation the gate does not open, the fence is crooked, and the boards are popping loose. The 15 year old fence I had removed was a better looking fence that the one that was installed by LOWES.Lowes is refusing to fix the fence, said it was my fault I did not treat the fence. The fence had been installed less than 90 days when I called. The fence was not dry enough to be treated due to all the rain. The fencing material was in my driveway close to a month before it was installed. I regret using Lowes to install a fence or purchase material for a fence. This was an expensive lesson to learn.