Lack of and poor customer service. Wanted to know if a particular light was available. Finally got an employee to try and find out. He went to get a ladder and we are standing there waiting and see him come back to a computer with another customer. He looked over at us and never came to say anything to us. We left. It's sad these days you can't get anyone to assist or help in any way. If it's not on the shelf to pick up it's just too bad and if it is available you have to check yourself out!!!!

I have shopped at Lowes for decades and… I have shopped at Lowes for decades and mostly had a positive experience. They honor the military with parking spaces, and offer a 10% discount. Now the check-out cashiers are gone, replaced by self-checkout. The military discount card is void, and now you give your phone number and driver's license which causes more inconvenience, plus the discount is not for all goods, just a select few. What does that mean? They will eventually stop the discounts. I left a bit frustrated, I do not want to check out myself! Lowes had lost a customer. I will support a boycott.

This is the most incompetent online… This is the most incompetent online ordering system in human history. They do not want my money. I jumped through 1,000 hoops to cancel an order, and the system locked me out after dealing with this for one hour plus. I tried to reorder the John Deere mower, and it was rejected, asking me to jump through twenty minutes of password changes, and then rejected me again. I will go elsewhere with my personal and corporate accounts. You burned my trust and others will hear of losing 2.5 hours for nothing.

What made my experience great was the… What made my experience great was the two gentlemen who came to deliver my Maytag 3 door refrigerator. Yunior Gestz and his team mate delivery driver was 100% professional and the team work displayed during the delivery was refreshing to see. Lowes was a great choice for us no issues and 1st class delivery treatment we know who has our bussiness for big ticket items its definitely Lowes. We give the experience as a whole a 10Plus across the board. Wonderful work gentlemen. Thank you

SELF Check-out - NO WAY! Again - another store that has mostly NO cashiers. Why? because they are FORCING their CUSTOMERS to check themselves out!!! I have a job! I don't get benefits from Lowes, a reduction in price, not one benefit for the customer for checking ourselves out! So, it's back to ordering online for stuff I would normally get from Lowes now too. As for wood, paint, etc. I will pay higher prices from the small "mom & pop" shops before checking myself out at another store!