Terrible customer service on the phone Terrible customer service on the phone. You have people who need a year long English class to understand English speaking people. Your service is useless. Sorry I ever took a card out

$1.99 fee for a paper invoice I'm complaining about being charged a fee of $1.99 for getting a hard copy of my bill. I receive a tremendous amount of emails from everywhere - notifications, surveys, spam, you name it. I don't feel confident that I will see the invoice. Then, I have to remember my "unique" user ID and password to view my bill. I sure as heck am not going to provide ANY company with access to my bank account information - my information was hacked at two companies last month alone. Is Lowes THAT desperate for corporate profits? I have a choice of Lowes, Home Depot, TrueValue, etc. I'll make a point of spending at least $1.99 elsewhere every month.

$340.00 for 9 pieces… Lowes charged me $340.00 for 9 pieces of plastic trim for milgard windows. You can buy the trim for $15.00 ea at local millworks. Only saw itemized bill after I paid the bill. I will never buy from Lowes again

I has a fence installed in December… I has a fence installed in December 2023. The fencing boards began to curl after installation. The fence was installed with one side almost at the front of the house and the other side is where it is suppose to have been installed. It looks horrible. Since the installation the gate does not open, the fence is crooked, and the boards are popping loose. The 15 year old fence I had removed was a better looking fence that the one that was installed by LOWES.Lowes is refusing to fix the fence, said it was my fault I did not treat the fence. The fence had been installed less than 90 days when I called. The fence was not dry enough to be treated due to all the rain. The fencing material was in my driveway close to a month before it was installed. I regret using Lowes to install a fence or purchase material for a fence. This was an expensive lesson to learn.

Refused to provide a Proof of Delivery… Refused to provide a Proof of Delivery for an item that was charged but not delivered. Item was never received but canceled. They charged my card and but did not cancel purchase. Citi Credit Card will also not request "Proof of Delivery" and I either pay or my credit will be trashed, $2723.00 is what I am being forced to pay. NEVER SHOP AT LOWES, FERGERSON'S IS A BETTER OPTION. Stay away from Citi Credit Cards also