I have been with razer for many years Multiple products purchased. In the past I used to be satisfied however since 2018 i think I started to have massive problems with their products at the begining i was thinking it was my fault because mouse fell of desk, or punched it in anger. HOWEVER. My last 5 products purchased from razer were of very poor quality lasted for less than 6 months when taken good care of. My last purchased mouse in october started to have scrolling issue. I asked razer to honour warranty. They simply say i bought mouse from unauthorized seller. And it was exactly the same with previous products. They treat customers like crap and this is why After nearly 20 years of using your products im DONE. im not going to buy anything else from you ever again. I regret that i actually bought mouse that i loved shape for so long time... I mean Deathadder. I will sadly have to find something new and i wish you razer all the worst. I am happy with amazon though because they processed all warranties all the time. This is only showing how shady company you are.

No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.

They could improve They could improve by including an extra lead for the wireless headset sensor. having to use the same lead to charge on mains and then disconnect to attach to sensor is time consuming. when you spend over £100 on headset, you expect the extra. my last headset by another make was around £60 and included this.

AI driven drivel My Blackwidow keyboard arrived with cosmetic damage. I was upset and asked for replacement keycaps and wrist rest. What ensued was a kafkaesque nightmare- one minute promised a full replacement, the next asked to destroy a fully functional keyboard, the next told I could have replacement parts, and finally, told that wasn’t a device Razer offered. I’ve emailed the CEO and the feedback email address to no avail. They do not care about customers one jot. I’m tired of dealing with their AI nonsense and am pursuing legal action.

Excellent service Seems Razer must have decided to change their customer support policy, because I've had excellent service with the replacement of my almost two year old Viper Ultimate mouse. Unfortunately they didn't have an exact replacement in stock anymore, so they proposed to essentially upgrade me to the Viper Pro V2. Their customer support was always very quick and on-point with their replies.