I have a faulty mousepad, they refused to help I have a faulty mousepad where the lights stopped working. I saw online it seems to be a fairly common problem with the razed strider chroma. I am couple months over the 1 year limited warranty and they refuse to provide me any assistance further than redownload a software and try to fix a program. Really disappointed in this level of customer service given the fact I’ve always been a faithful user of razer products. I will surely not be recommending or further purchasing razor products in the future just because of a faulty mousepad.

I have been with razer for many years Multiple products purchased. In the past I used to be satisfied however since 2018 i think I started to have massive problems with their products at the begining i was thinking it was my fault because mouse fell of desk, or punched it in anger. HOWEVER. My last 5 products purchased from razer were of very poor quality lasted for less than 6 months when taken good care of. My last purchased mouse in october started to have scrolling issue. I asked razer to honour warranty. They simply say i bought mouse from unauthorized seller. And it was exactly the same with previous products. They treat customers like crap and this is why After nearly 20 years of using your products im DONE. im not going to buy anything else from you ever again. I regret that i actually bought mouse that i loved shape for so long time... I mean Deathadder. I will sadly have to find something new and i wish you razer all the worst. I am happy with amazon though because they processed all warranties all the time. This is only showing how shady company you are.

They could improve They could improve by including an extra lead for the wireless headset sensor. having to use the same lead to charge on mains and then disconnect to attach to sensor is time consuming. when you spend over £100 on headset, you expect the extra. my last headset by another make was around £60 and included this.

Unusable gaming mouse Their gaming mouse is almost unusable because of some sort of static build up fault which causes many single left clicks to be double and breaks a long hold before it's been released

Price up, quality down. Price goes up, quality goes down. Bought 2 Black Widow Wireless Chroma keyboards in 3.5 years, both went faulty after a short period. Keys became sticky, volume knob glitch, battery drained super fast. Alao had their wireless chaging mouse pad and mouse, and they went terrible experience of use. Things get much better when switching to using Logitech.