buy your keyboard somewhere else .. No spare parts even after hours of trying via helpdesk Even through contacting the helpline and taking hours of my day to receive a spare keycap this company can still not provide me 1 keycap for one of their flagship keyboards. The products might look nice but I don't think I will buy any items from razer anymore as their service in this regard is one of the worst that I have experienced so far. If you consider buying a keyboard. Don't get it with Razor but buy a keyboard where you can easily get spare parts and your time isn't wasted.

Unusable gaming mouse Their gaming mouse is almost unusable because of some sort of static build up fault which causes many single left clicks to be double and breaks a long hold before it's been released

Worst customer support in my life. If I could give zero stars, I would. I’ve been going around in circles for a month now trying to get a faulty Razer pro click mouse replaced under warranty. It is absolutely appallingly bad, getting “updated” by someone new every day, sometimes multiple people in a day all wanting different things. Then they had the absolute CHEEK to take my money for an “express replacement” under RMA, only for it not to be in stock with no timeline for dispatch! and then refuse to refund my money! Absolute crooks - I’ve never honestly faced worse in my life.

Razer Kitsune Spare Parts Not Available Update No1 we have talk at least 10emails and the final mail was " to inform you that we do not have available spare parts for your Razer Kitsune device" Case number 240330-001349 I Have buy a Razer Kitsune and after 5 months the caps had lost their color! after a dozen mail ( to send all the informations) to razer support they have answer me " to inform you that we do not have available spare parts for your Razer Kitsune device" ! For 300€ premium accessory they dont have spare parts !Awfull! I am starting to say that this is not the razer that we knew.So for the next buy i will think if i will buy a Razer product!

I would give 0 stars if I could I would give 0 stars if I could. This is the worst company I've ever dealt with. The headset is broken after just 4 months. I'm trying to file a warrant to claim and I've had multiple different agents responding to the messages, all asking for different things. It's a wireless headset and then are asking me to cut the cable that came with it. I don't know where it is so I can't cut it. One agent says don't worry and just send pictures. After I send the pictures, another replies and asks for the cable to be cut. Why the hell do I need to cut a cable for a wireless headset? Explain that logic to me. This has been going on for over a week. I've asked multiple times to escalate to a complaint but it goes ignore every time. It's the worst customer service I've ever experienced. Absolute incompetence.