buy your keyboard somewhere else .. No spare parts even after hours of trying via helpdesk Even through contacting the helpline and taking hours of my day to receive a spare keycap this company can still not provide me 1 keycap for one of their flagship keyboards. The products might look nice but I don't think I will buy any items from razer anymore as their service in this regard is one of the worst that I have experienced so far. If you consider buying a keyboard. Don't get it with Razor but buy a keyboard where you can easily get spare parts and your time isn't wasted.

I have been with razer for many years Multiple products purchased. In the past I used to be satisfied however since 2018 i think I started to have massive problems with their products at the begining i was thinking it was my fault because mouse fell of desk, or punched it in anger. HOWEVER. My last 5 products purchased from razer were of very poor quality lasted for less than 6 months when taken good care of. My last purchased mouse in october started to have scrolling issue. I asked razer to honour warranty. They simply say i bought mouse from unauthorized seller. And it was exactly the same with previous products. They treat customers like crap and this is why After nearly 20 years of using your products im DONE. im not going to buy anything else from you ever again. I regret that i actually bought mouse that i loved shape for so long time... I mean Deathadder. I will sadly have to find something new and i wish you razer all the worst. I am happy with amazon though because they processed all warranties all the time. This is only showing how shady company you are.

Been trying to claim my 2 year warranty… Been trying to claim my 2 year warranty of my Deathadder V3 pro and it's so frustrating. Already sent the POP, all the things that you guys need to accept my warranty, EVERYTHING just to get answered by like 20 different people asking me for information that I already sent, they stopped answering for 4 days and I don't know what more I can do

I would give 0 stars if I could I would give 0 stars if I could. This is the worst company I've ever dealt with. The headset is broken after just 4 months. I'm trying to file a warrant to claim and I've had multiple different agents responding to the messages, all asking for different things. It's a wireless headset and then are asking me to cut the cable that came with it. I don't know where it is so I can't cut it. One agent says don't worry and just send pictures. After I send the pictures, another replies and asks for the cable to be cut. Why the hell do I need to cut a cable for a wireless headset? Explain that logic to me. This has been going on for over a week. I've asked multiple times to escalate to a complaint but it goes ignore every time. It's the worst customer service I've ever experienced. Absolute incompetence.

Ordered the Razer BlackWidow Chroma V2… Ordered the Razer BlackWidow Chroma V2 - Yellow Switch. Image on website showed UK layout. Image on box showed UK layout. Everything suggests UK layout, apart from the keyboard is in Nordic Layout! Contacted support, and received a refund. They've said they could not send a UK layout. Will not use Razer directly again.