I have a faulty mousepad, they refused to help I have a faulty mousepad where the lights stopped working. I saw online it seems to be a fairly common problem with the razed strider chroma. I am couple months over the 1 year limited warranty and they refuse to provide me any assistance further than redownload a software and try to fix a program. Really disappointed in this level of customer service given the fact I’ve always been a faithful user of razer products. I will surely not be recommending or further purchasing razor products in the future just because of a faulty mousepad.

Excellent service Seems Razer must have decided to change their customer support policy, because I've had excellent service with the replacement of my almost two year old Viper Ultimate mouse. Unfortunately they didn't have an exact replacement in stock anymore, so they proposed to essentially upgrade me to the Viper Pro V2. Their customer support was always very quick and on-point with their replies.

Do not buy razer products Do not buy razer products, they have the worst customer service ever! I bought a 350$ mouse and the dongle fell apart after 6 months, the customer service declined a part replacement stating that the usb dongle was not part of the mouse, therefore not covered! What a joke, go with corsair, do not touch razer with a 10 foot pole!

Been trying to claim my 2 year warranty… Been trying to claim my 2 year warranty of my Deathadder V3 pro and it's so frustrating. Already sent the POP, all the things that you guys need to accept my warranty, EVERYTHING just to get answered by like 20 different people asking me for information that I already sent, they stopped answering for 4 days and I don't know what more I can do

No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.