Ordered the Razer BlackWidow Chroma V2… Ordered the Razer BlackWidow Chroma V2 - Yellow Switch. Image on website showed UK layout. Image on box showed UK layout. Everything suggests UK layout, apart from the keyboard is in Nordic Layout! Contacted support, and received a refund. They've said they could not send a UK layout. Will not use Razer directly again.

AI driven drivel My Blackwidow keyboard arrived with cosmetic damage. I was upset and asked for replacement keycaps and wrist rest. What ensued was a kafkaesque nightmare- one minute promised a full replacement, the next asked to destroy a fully functional keyboard, the next told I could have replacement parts, and finally, told that wasn’t a device Razer offered. I’ve emailed the CEO and the feedback email address to no avail. They do not care about customers one jot. I’m tired of dealing with their AI nonsense and am pursuing legal action.

Absolutely disgraceful company Absolutely disgraceful company, avoid at all costs! My son spent £2700 on a laptop, it was faulty so he contacted Razer the following day through live chat (as there's no phone number for them) after being passed around to about 7 people, he was passed to one of the original people he spoke to. It was arranged for the laptop to be sent to Germany to see what was wrong with it, 2 weeks since it's been in their possession & he is still none the wiser, they said they've escalated the issue (what a cop-out). £2700 for a laptop that he had for 1 day & here we are over 3 weeks later & all he's got is the free laptop bag that came with it.......absolutely disgusting after sales support which tells you all you need to know about this company. Myself & 2 of my other sons have a lot of Razer equipment, most of which wasn't purchased directly from Razer.com & we've never had a problem with them! Razer.com.....you should be thoroughly ashamed! Update 24.04.2024: I sent an email with all the details that Razer requested in their response to my review, they have now forwarded it to their VIP response team.....whoopeee, don't I feel special! It's a joke, they thanked me for my patience & understanding, how very patronising of them, I am far from patient & understanding at this point. I'll stand by my original comment....."Absolutely disgraceful company, avoid at all costs"!

waste of money razer bought a headset and they will not charge and trying to get hold of someone to find out why is a joke spend all the money on something so good truns out to be so bad better buying something cheep at least you can talk to someone about what is wrong dont buy nothing from them as when it stops working there is no help

Do not buy razer products Do not buy razer products, they have the worst customer service ever! I bought a 350$ mouse and the dongle fell apart after 6 months, the customer service declined a part replacement stating that the usb dongle was not part of the mouse, therefore not covered! What a joke, go with corsair, do not touch razer with a 10 foot pole!