Simply terrible Simply terrible. Bordering on illegal. They simply do not offer customer service if there is a problem. They have no published complaints process and after a while the conversation simply peters out and they just ignore you. I have no resolution to issue with my Google Nest Mini Display. Scripted responses that when you read between the lines you could infer they are telling you they won't contact you again. They are certainly non-commital. Disgusted and not quite sure how they're getting away with it to be honest.

Google Warranty Dodgers Phone screen developed terrible flicker after 18 months. Said 2yr warranty invalid due to hair line width chip, less the 0.5mm long on casing. £700 Google 6 Pro v well looked after now useless. Will never buy anything Google ever again! Tried on line chat, emails, requesting formal complaint, they could not care less!

Shocking customer care Shocking customer care! Ordered two Pixel 7a phones and cases, delivered by DPD. The courier photographed me taking the parcel but I immediately realized it was totally empty and showed the courier. Google Store say they have evidence the parcel was successfully delivered, won't initiate an investigation with DPD and say the matter is closed. DPD say they can see the box was damaged but Google Store has to initiate a contact for them to begin investigating. After several on line chats and emails (NO opportunity to speak to anyone) Google Store has taken £717.98 out of our account and now won't respond to our emails. DO NOT buy anything from here!

Pixel6 got replaced after battery issue I don't know who people contacted but for me the Online Call function worked great. I have been using pixel 6 for more than 3 years now and my phone's battery got swollen. I tried contacting customer support from Google Store & I only talked once with them. I got a new phone issued as a replacement. and it works great again. I'm really satisfied with the phone but I must say the service was great. I received my phone within 3 days after service request.

Worst experience in my shopping life Worst experience in my shopping life! The repaired device was sent to an incorrect address and I've spent already a week trying to find it and still no luck. All my tries to contact and find it end with the advice to contact UPS not having any information and look for it on my own. After sending it to me with an incorrect address they just say that it's not their responsibility anymore. Be aware and avoid this company.