Reviewed this joke company recently Reviewed this joke company recently. Posting this to say their online agent Charles tells me I cant make a complaint because they dont have a complaint department. He then closed down the conversation when I asked for the address of their UK office. The joke delivery company they use has failed to deliver two items they claimed they tried to deliver 8 days ago. DPD of course. Every day the expected delivery day changes and everytime Google say wait until the estimate time has passed. The worst customer service ever. I f only they were going bust and could inflict this support level on people. Back to Apple.

Google watch 2 not delivered Orderd a Google watch 2 WiFi. DPD the courier sent a text saying that the watch was on its way but then changed to status to “on its way back to Google”. I raised a case with Google support. After supplying screen prints of the tracking status and texts to Google I was told that after an extensive review by their escalation team (2 days) they told me it was delivered. I informed them it was not and could they provide information of proof of delivery. I then got a message saying that their decision was final and that I was not entitled to a refund or a replacement. I again went back to them and asked if they had read any of the proof I sent to them saying it was on its way back to Google. I then received an email telling me I could take legal recourse and to have a nice day. Unbelievable! I have written to the MD of Google retail and FMCG as there is no way you can escalate the case with Google support. I feel that Google has swindled me out of £300 plus told me if I don’t like it to take them to court. Never order from this company. Their customer support is appalling and you cannot find anyone with any authority to speak to. Senior execs at Google do not give a care about their customers.

Google Warranty Dodgers Phone screen developed terrible flicker after 18 months. Said 2yr warranty invalid due to hair line width chip, less the 0.5mm long on casing. £700 Google 6 Pro v well looked after now useless. Will never buy anything Google ever again! Tried on line chat, emails, requesting formal complaint, they could not care less!

Trade in value was reduced by a false… Trade in value was reduced by a false claim that trade-in phone was not factory reset. This claim is absolutely false. I have a witness that the phone WAS factory rest by me personally. After my complaint they offered $50 credit which I refused and I summited a BBB complaint. I will never buy something from Google again, never.

Worst customer service ever Worst customer service ever. I ordered a camera from the Google store. They tell me they shipped the camera from Rancho Cucamonga. I live in San Diego. Less than 3 hours away. I complained through the store chat that I hadn't received the item. The woman I chatted with told me she would follow up with an email. She did some days later with no resolution, but a promise to follow up in 72 hours. She did. Still no resolution, but she would follow up in 72 hours. She did. No resolution. So maddening. I've tried calling, but that gets nowhere. I've tried texting again. Gets nowhere. Truly horrible. FedEx says the tracking number they gave me doesn't exist. I cannot understand why they treat their customers so poorly. It's been over a week and I still have no camera.