Shocking customer care Shocking customer care! Ordered two Pixel 7a phones and cases, delivered by DPD. The courier photographed me taking the parcel but I immediately realized it was totally empty and showed the courier. Google Store say they have evidence the parcel was successfully delivered, won't initiate an investigation with DPD and say the matter is closed. DPD say they can see the box was damaged but Google Store has to initiate a contact for them to begin investigating. After several on line chats and emails (NO opportunity to speak to anyone) Google Store has taken £717.98 out of our account and now won't respond to our emails. DO NOT buy anything from here!

Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.

Simply terrible Simply terrible. Bordering on illegal. They simply do not offer customer service if there is a problem. They have no published complaints process and after a while the conversation simply peters out and they just ignore you. I have no resolution to issue with my Google Nest Mini Display. Scripted responses that when you read between the lines you could infer they are telling you they won't contact you again. They are certainly non-commital. Disgusted and not quite sure how they're getting away with it to be honest.

Kafkaesque customer service Chatting or emailing with their customer service is like talking to the dumbest AI ever.

Can't fault the experience..easy to… Can't fault the experience..easy to order, quick to delivery. Negatives Can buy their products cheaper elsewhere including the ones recently released Some essential items out of stock