Worst customer service ever Worst customer service ever. I ordered a camera from the Google store. They tell me they shipped the camera from Rancho Cucamonga. I live in San Diego. Less than 3 hours away. I complained through the store chat that I hadn't received the item. The woman I chatted with told me she would follow up with an email. She did some days later with no resolution, but a promise to follow up in 72 hours. She did. Still no resolution, but she would follow up in 72 hours. She did. No resolution. So maddening. I've tried calling, but that gets nowhere. I've tried texting again. Gets nowhere. Truly horrible. FedEx says the tracking number they gave me doesn't exist. I cannot understand why they treat their customers so poorly. It's been over a week and I still have no camera.

Ordering through the Google Store… Ordering through the Google Store presented some challenges. In preparation to purchase our Pixel 8 phones, my husband and I were informed that the items were in stock and available for in-store pick up upon online payment. To avoid any potential shipping issues, we planned to personally pick up the phones, even though it meant a four-hour drive plus associated costs. When we inquired about the availability of colors at the Brooklyn, NY store, we encountered difficulty due to the lack of a contact number and unhelpful customer service. Ultimately, we decided to ship the phones instead. Despite some delays in the shipping process, my husband's phone eventually shipped but mine continued to be postponed. This led to my decision to cancel the order and make the purchase through Amazon.

Simply terrible Simply terrible. Bordering on illegal. They simply do not offer customer service if there is a problem. They have no published complaints process and after a while the conversation simply peters out and they just ignore you. I have no resolution to issue with my Google Nest Mini Display. Scripted responses that when you read between the lines you could infer they are telling you they won't contact you again. They are certainly non-commital. Disgusted and not quite sure how they're getting away with it to be honest.

Reviewed this joke company recently Reviewed this joke company recently. Posting this to say their online agent Charles tells me I cant make a complaint because they dont have a complaint department. He then closed down the conversation when I asked for the address of their UK office. The joke delivery company they use has failed to deliver two items they claimed they tried to deliver 8 days ago. DPD of course. Every day the expected delivery day changes and everytime Google say wait until the estimate time has passed. The worst customer service ever. I f only they were going bust and could inflict this support level on people. Back to Apple.

Nest Thermostat VERY BAD CUSTOMER SERVICE!!!!!! not even in this country!!!! don't buy from these people... if I had bought it on Amazon I would have had it a day or two after I ordered it!!! if it had gone missing they would have replaced it or refunded immediately... this has been over 10days with Google store!!!! Fedex was the problem they said.... NEVER AGAIN!!!!