Ordering through the Google Store… Ordering through the Google Store presented some challenges. In preparation to purchase our Pixel 8 phones, my husband and I were informed that the items were in stock and available for in-store pick up upon online payment. To avoid any potential shipping issues, we planned to personally pick up the phones, even though it meant a four-hour drive plus associated costs. When we inquired about the availability of colors at the Brooklyn, NY store, we encountered difficulty due to the lack of a contact number and unhelpful customer service. Ultimately, we decided to ship the phones instead. Despite some delays in the shipping process, my husband's phone eventually shipped but mine continued to be postponed. This led to my decision to cancel the order and make the purchase through Amazon.

Worst customer service ever Worst customer service ever. I ordered a camera from the Google store. They tell me they shipped the camera from Rancho Cucamonga. I live in San Diego. Less than 3 hours away. I complained through the store chat that I hadn't received the item. The woman I chatted with told me she would follow up with an email. She did some days later with no resolution, but a promise to follow up in 72 hours. She did. Still no resolution, but she would follow up in 72 hours. She did. No resolution. So maddening. I've tried calling, but that gets nowhere. I've tried texting again. Gets nowhere. Truly horrible. FedEx says the tracking number they gave me doesn't exist. I cannot understand why they treat their customers so poorly. It's been over a week and I still have no camera.

What should have been a simple order I ordered a replacement Chromecast remote on Mar. 15. It never came. I checked the provided tracking number and it shows “Awaiting Carrier Pickup” on Google’s side and the number doesn’t exist on the UPS side. Google refuses to acknowledge that the remote never shipped and refuses to ship another one. They won’t let me speak to a supervisor. They want me to consent to providing ALL of my Google account history to investigate the issue. I told them no. They won’t refund my money. So, I disputed the charge with my credit card company. Really, what the heck Google!?! UPDATE: Apr. 11 Never heard from a supervisor. Google Store still shows "Pending Carrier Pickup" and has failed on all aspects. The quit emailing their canned response when I stated that they should all be fired for being inept at customer service. Credit card refunded money and is waiting on Google Store's response. Even if Google responds, my credit card has assured me that I will win this case.

Pixel6 got replaced after battery issue I don't know who people contacted but for me the Online Call function worked great. I have been using pixel 6 for more than 3 years now and my phone's battery got swollen. I tried contacting customer support from Google Store & I only talked once with them. I got a new phone issued as a replacement. and it works great again. I'm really satisfied with the phone but I must say the service was great. I received my phone within 3 days after service request.

Reviewed this joke company recently Reviewed this joke company recently. Posting this to say their online agent Charles tells me I cant make a complaint because they dont have a complaint department. He then closed down the conversation when I asked for the address of their UK office. The joke delivery company they use has failed to deliver two items they claimed they tried to deliver 8 days ago. DPD of course. Every day the expected delivery day changes and everytime Google say wait until the estimate time has passed. The worst customer service ever. I f only they were going bust and could inflict this support level on people. Back to Apple.