Ordering through the Google Store… Ordering through the Google Store presented some challenges. In preparation to purchase our Pixel 8 phones, my husband and I were informed that the items were in stock and available for in-store pick up upon online payment. To avoid any potential shipping issues, we planned to personally pick up the phones, even though it meant a four-hour drive plus associated costs. When we inquired about the availability of colors at the Brooklyn, NY store, we encountered difficulty due to the lack of a contact number and unhelpful customer service. Ultimately, we decided to ship the phones instead. Despite some delays in the shipping process, my husband's phone eventually shipped but mine continued to be postponed. This led to my decision to cancel the order and make the purchase through Amazon.

Worst customer service ever Worst customer service ever. I ordered a camera from the Google store. They tell me they shipped the camera from Rancho Cucamonga. I live in San Diego. Less than 3 hours away. I complained through the store chat that I hadn't received the item. The woman I chatted with told me she would follow up with an email. She did some days later with no resolution, but a promise to follow up in 72 hours. She did. Still no resolution, but she would follow up in 72 hours. She did. No resolution. So maddening. I've tried calling, but that gets nowhere. I've tried texting again. Gets nowhere. Truly horrible. FedEx says the tracking number they gave me doesn't exist. I cannot understand why they treat their customers so poorly. It's been over a week and I still have no camera.

Kafkaesque customer service Chatting or emailing with their customer service is like talking to the dumbest AI ever.

Google Warranty Dodgers Phone screen developed terrible flicker after 18 months. Said 2yr warranty invalid due to hair line width chip, less the 0.5mm long on casing. £700 Google 6 Pro v well looked after now useless. Will never buy anything Google ever again! Tried on line chat, emails, requesting formal complaint, they could not care less!

Nest Thermostat VERY BAD CUSTOMER SERVICE!!!!!! not even in this country!!!! don't buy from these people... if I had bought it on Amazon I would have had it a day or two after I ordered it!!! if it had gone missing they would have replaced it or refunded immediately... this has been over 10days with Google store!!!! Fedex was the problem they said.... NEVER AGAIN!!!!