Kafkaesque customer service Chatting or emailing with their customer service is like talking to the dumbest AI ever.

Worst customer service ever Worst customer service ever. I ordered a camera from the Google store. They tell me they shipped the camera from Rancho Cucamonga. I live in San Diego. Less than 3 hours away. I complained through the store chat that I hadn't received the item. The woman I chatted with told me she would follow up with an email. She did some days later with no resolution, but a promise to follow up in 72 hours. She did. Still no resolution, but she would follow up in 72 hours. She did. No resolution. So maddening. I've tried calling, but that gets nowhere. I've tried texting again. Gets nowhere. Truly horrible. FedEx says the tracking number they gave me doesn't exist. I cannot understand why they treat their customers so poorly. It's been over a week and I still have no camera.

Simply terrible Simply terrible. Bordering on illegal. They simply do not offer customer service if there is a problem. They have no published complaints process and after a while the conversation simply peters out and they just ignore you. I have no resolution to issue with my Google Nest Mini Display. Scripted responses that when you read between the lines you could infer they are telling you they won't contact you again. They are certainly non-commital. Disgusted and not quite sure how they're getting away with it to be honest.

Google watch 2 not delivered Orderd a Google watch 2 WiFi. DPD the courier sent a text saying that the watch was on its way but then changed to status to “on its way back to Google”. I raised a case with Google support. After supplying screen prints of the tracking status and texts to Google I was told that after an extensive review by their escalation team (2 days) they told me it was delivered. I informed them it was not and could they provide information of proof of delivery. I then got a message saying that their decision was final and that I was not entitled to a refund or a replacement. I again went back to them and asked if they had read any of the proof I sent to them saying it was on its way back to Google. I then received an email telling me I could take legal recourse and to have a nice day. Unbelievable! I have written to the MD of Google retail and FMCG as there is no way you can escalate the case with Google support. I feel that Google has swindled me out of £300 plus told me if I don’t like it to take them to court. Never order from this company. Their customer support is appalling and you cannot find anyone with any authority to speak to. Senior execs at Google do not give a care about their customers.

Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.