Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.

Simply terrible Simply terrible. Bordering on illegal. They simply do not offer customer service if there is a problem. They have no published complaints process and after a while the conversation simply peters out and they just ignore you. I have no resolution to issue with my Google Nest Mini Display. Scripted responses that when you read between the lines you could infer they are telling you they won't contact you again. They are certainly non-commital. Disgusted and not quite sure how they're getting away with it to be honest.

Can't fault the experience..easy to… Can't fault the experience..easy to order, quick to delivery. Negatives Can buy their products cheaper elsewhere including the ones recently released Some essential items out of stock

Google watch 2 not delivered Orderd a Google watch 2 WiFi. DPD the courier sent a text saying that the watch was on its way but then changed to status to “on its way back to Google”. I raised a case with Google support. After supplying screen prints of the tracking status and texts to Google I was told that after an extensive review by their escalation team (2 days) they told me it was delivered. I informed them it was not and could they provide information of proof of delivery. I then got a message saying that their decision was final and that I was not entitled to a refund or a replacement. I again went back to them and asked if they had read any of the proof I sent to them saying it was on its way back to Google. I then received an email telling me I could take legal recourse and to have a nice day. Unbelievable! I have written to the MD of Google retail and FMCG as there is no way you can escalate the case with Google support. I feel that Google has swindled me out of £300 plus told me if I don’t like it to take them to court. Never order from this company. Their customer support is appalling and you cannot find anyone with any authority to speak to. Senior execs at Google do not give a care about their customers.

Awful, awful, awful. Dishonest Awful. Google Pixel Phone wifi stopped working after 6 months, the charging point barely works and now the phone is stuck in a constant reboot and gets really hot. Nightmare! Always had Samsung before and never had a problem. They guarantee repairs on the Google Pixel Phone for the duration of the contract (2 years) but they rejected my claim for repair because the phone is 'bent'. They said I must have been sitting with it in my back pocket - never done that once. The phone is treated like royalty. I sent photos showing it to be as straight as a ruler and they still refuse to accept the claim. So normal wear and tear over 18 months on a phone which has been very well treated excludes the claim, making the 'guarantee' absolutely worthless.