Ordering through the Google Store… Ordering through the Google Store presented some challenges. In preparation to purchase our Pixel 8 phones, my husband and I were informed that the items were in stock and available for in-store pick up upon online payment. To avoid any potential shipping issues, we planned to personally pick up the phones, even though it meant a four-hour drive plus associated costs. When we inquired about the availability of colors at the Brooklyn, NY store, we encountered difficulty due to the lack of a contact number and unhelpful customer service. Ultimately, we decided to ship the phones instead. Despite some delays in the shipping process, my husband's phone eventually shipped but mine continued to be postponed. This led to my decision to cancel the order and make the purchase through Amazon.

Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.

Impossible to get a defective product replaced I got a pixel watch from store.google.com on launch day. I reported a fault 3 months ago and I'm still waiting for the RMA to come through to return it. I get a message every 4 weeks asking for more information and then nothing - no responses. I thought buying directly from Google would be a good way to get effective product support, but clearly this is very much not the case. I've always had Google pixel devices, but I'm considering moving to Apple after all this hassle.

Worst customer service ever Worst customer service ever. I ordered a camera from the Google store. They tell me they shipped the camera from Rancho Cucamonga. I live in San Diego. Less than 3 hours away. I complained through the store chat that I hadn't received the item. The woman I chatted with told me she would follow up with an email. She did some days later with no resolution, but a promise to follow up in 72 hours. She did. Still no resolution, but she would follow up in 72 hours. She did. No resolution. So maddening. I've tried calling, but that gets nowhere. I've tried texting again. Gets nowhere. Truly horrible. FedEx says the tracking number they gave me doesn't exist. I cannot understand why they treat their customers so poorly. It's been over a week and I still have no camera.

Google Warranty Dodgers Phone screen developed terrible flicker after 18 months. Said 2yr warranty invalid due to hair line width chip, less the 0.5mm long on casing. £700 Google 6 Pro v well looked after now useless. Will never buy anything Google ever again! Tried on line chat, emails, requesting formal complaint, they could not care less!