Purchased a Google Nest thermostat and… Purchased a Google Nest thermostat and took the option for installation as well. Unfortunately, Google / FedEx botched the shipment and now I have to deal with 3 parties. Google won't talk to me until I speak with FedEx (who of course waste time and only when pressed admit they can't find the package). So, 30 minutes there, then reschedule the appointment for the installation, presuming Google would overnight the item. Then, on with Google....only chat available.....and they won't expedite at all....their scripts only use vague terms and won't commit to anything. When you attempt to escalate, you will only receive, they'll contact you in 24-48 hours....by email. Truly better to buy elsewhere.

Pixel6 got replaced after battery issue I don't know who people contacted but for me the Online Call function worked great. I have been using pixel 6 for more than 3 years now and my phone's battery got swollen. I tried contacting customer support from Google Store & I only talked once with them. I got a new phone issued as a replacement. and it works great again. I'm really satisfied with the phone but I must say the service was great. I received my phone within 3 days after service request.

Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.

Shocking customer care Shocking customer care! Ordered two Pixel 7a phones and cases, delivered by DPD. The courier photographed me taking the parcel but I immediately realized it was totally empty and showed the courier. Google Store say they have evidence the parcel was successfully delivered, won't initiate an investigation with DPD and say the matter is closed. DPD say they can see the box was damaged but Google Store has to initiate a contact for them to begin investigating. After several on line chats and emails (NO opportunity to speak to anyone) Google Store has taken £717.98 out of our account and now won't respond to our emails. DO NOT buy anything from here!

Simply terrible Simply terrible. Bordering on illegal. They simply do not offer customer service if there is a problem. They have no published complaints process and after a while the conversation simply peters out and they just ignore you. I have no resolution to issue with my Google Nest Mini Display. Scripted responses that when you read between the lines you could infer they are telling you they won't contact you again. They are certainly non-commital. Disgusted and not quite sure how they're getting away with it to be honest.