Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.

Worst experience in my shopping life Worst experience in my shopping life! The repaired device was sent to an incorrect address and I've spent already a week trying to find it and still no luck. All my tries to contact and find it end with the advice to contact UPS not having any information and look for it on my own. After sending it to me with an incorrect address they just say that it's not their responsibility anymore. Be aware and avoid this company.

Kafkaesque customer service Chatting or emailing with their customer service is like talking to the dumbest AI ever.

Pixel6 got replaced after battery issue I don't know who people contacted but for me the Online Call function worked great. I have been using pixel 6 for more than 3 years now and my phone's battery got swollen. I tried contacting customer support from Google Store & I only talked once with them. I got a new phone issued as a replacement. and it works great again. I'm really satisfied with the phone but I must say the service was great. I received my phone within 3 days after service request.

Google store experience while buying pixel is rubbish Google consumer support is absolute crap. I had placed an order for pixel 8 pro and traded in my iPhone. I received an email saying PCS got my phone for inspection. After 3 days my phone was delivered. I deleted the payment profile as it was displaying as my main profile. And one week later I receive an email saying my trade in has been cancelled with no reason mentioned. I reach out the customer support and they tell me it's because I deleted the payment profile my order history has been erased. Hence my trade in has been cancelled. Absolutely ridiculous how can an order history be deleted. Now it's a nightmare for me I need to return this phone get my old phone back. The whole shenanigan for something so stupid. There was no email warning this, this cannot even be undone. They have the payment details but it's not enough for them. Absolute rubbish customer service.