Worst experience in my shopping life Worst experience in my shopping life! The repaired device was sent to an incorrect address and I've spent already a week trying to find it and still no luck. All my tries to contact and find it end with the advice to contact UPS not having any information and look for it on my own. After sending it to me with an incorrect address they just say that it's not their responsibility anymore. Be aware and avoid this company.

Reviewed this joke company recently Reviewed this joke company recently. Posting this to say their online agent Charles tells me I cant make a complaint because they dont have a complaint department. He then closed down the conversation when I asked for the address of their UK office. The joke delivery company they use has failed to deliver two items they claimed they tried to deliver 8 days ago. DPD of course. Every day the expected delivery day changes and everytime Google say wait until the estimate time has passed. The worst customer service ever. I f only they were going bust and could inflict this support level on people. Back to Apple.

What should have been a simple order I ordered a replacement Chromecast remote on Mar. 15. It never came. I checked the provided tracking number and it shows “Awaiting Carrier Pickup” on Google’s side and the number doesn’t exist on the UPS side. Google refuses to acknowledge that the remote never shipped and refuses to ship another one. They won’t let me speak to a supervisor. They want me to consent to providing ALL of my Google account history to investigate the issue. I told them no. They won’t refund my money. So, I disputed the charge with my credit card company. Really, what the heck Google!?! UPDATE: Apr. 11 Never heard from a supervisor. Google Store still shows "Pending Carrier Pickup" and has failed on all aspects. The quit emailing their canned response when I stated that they should all be fired for being inept at customer service. Credit card refunded money and is waiting on Google Store's response. Even if Google responds, my credit card has assured me that I will win this case.

Can't fault the experience..easy to… Can't fault the experience..easy to order, quick to delivery. Negatives Can buy their products cheaper elsewhere including the ones recently released Some essential items out of stock

Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.