Impossible to get a defective product replaced I got a pixel watch from store.google.com on launch day. I reported a fault 3 months ago and I'm still waiting for the RMA to come through to return it. I get a message every 4 weeks asking for more information and then nothing - no responses. I thought buying directly from Google would be a good way to get effective product support, but clearly this is very much not the case. I've always had Google pixel devices, but I'm considering moving to Apple after all this hassle.

Trade in value was reduced by a false… Trade in value was reduced by a false claim that trade-in phone was not factory reset. This claim is absolutely false. I have a witness that the phone WAS factory rest by me personally. After my complaint they offered $50 credit which I refused and I summited a BBB complaint. I will never buy something from Google again, never.

Horrible Customer Service Policies They had a shipping error on their end and the phone got stuck in transit. They cancelled my order and refunded my money, but wouldn't issue me another phone or guarantee any pricing. They required me to start a new order myself then contact them for a pricing correction. I got so frustrated I bought a phone from Samsung.

Purchased a Google Nest thermostat and… Purchased a Google Nest thermostat and took the option for installation as well. Unfortunately, Google / FedEx botched the shipment and now I have to deal with 3 parties. Google won't talk to me until I speak with FedEx (who of course waste time and only when pressed admit they can't find the package). So, 30 minutes there, then reschedule the appointment for the installation, presuming Google would overnight the item. Then, on with Google....only chat available.....and they won't expedite at all....their scripts only use vague terms and won't commit to anything. When you attempt to escalate, you will only receive, they'll contact you in 24-48 hours....by email. Truly better to buy elsewhere.

Reviewed this joke company recently Reviewed this joke company recently. Posting this to say their online agent Charles tells me I cant make a complaint because they dont have a complaint department. He then closed down the conversation when I asked for the address of their UK office. The joke delivery company they use has failed to deliver two items they claimed they tried to deliver 8 days ago. DPD of course. Every day the expected delivery day changes and everytime Google say wait until the estimate time has passed. The worst customer service ever. I f only they were going bust and could inflict this support level on people. Back to Apple.