Very disonest company Very disonest company, once you subscribe good luck cancelling it. There's no way to do it via their website, you have to call l. I ended up having to cancel my credit card. Get Garmin inreach better customer experience and better hardware.

SPOT should really change their pricing policies SPOT should really change their pricing policies, the auto renewel without any notice and the increased prices. There is a lack of and unclear communication online and through e-mail. This is so important especially when dealing with international customers where people might be used to different laws and rules. When i found out my credit card was debeted I called and SPOT did refund in the end, gladly. But this is just not the way to go. Also the service itself, i have been on places SPOT couldn't get out a SMS (usually in forests)... Gladly i didn't have to use the SOS service...

STAY AWAY from this company STAY AWAY from this company! Their device "Spot GPS" does not work most of the time. We've tested it. Despite cancelling my subscription over a year ago, they did the following: 1) Billed my credit card 2) Charged an even higher amount 3) Never sent any notification 4) Never sent any receipt 5) Customer service was slow, they lied, they attempted to gaslight me, and finally begrudgingly refunded my money weeks later ONLY after I reported them for FRAUD to my credit card company. STAY AWAY! THere are better products out there.

Awful customer service Awful customer service. Cannot write coherently, and said "since you are complaining..." which everyone knows is not proper form. Product needing a monthly subscription was not at all obvious from the product listing. Then finding out they charge a $30 activation fee on top of a large fee to not do a yearly subscription was a bummer. This is not doable in today's economy. Customer service rep was totally condescending in his attitude (Carlos) about how safety was worth it. Well, yes it is, if you have the money. But this is so tone deaf to most of us struggling to feed our family. Will be returning the product

These thieves billed my credit card… These thieves billed my credit card without my permission. Their business practices are disgusting. Buyer be VERY aware. If you are looking for a tracker - go check out Garmin Inreach - Good product and honest customer service, (Update - I have spoken with their customer service group and they have agreed to reimburse my CC account within 14 days. If this happens I will delete this post and revise my assessment. It remains a terrible practice to suck people into automatic renewals,)