Absolutely horrid Absolutely horrid. Have you ever had customer service so scammy they outsource to Africa? Ever had a situation with any reputable company that they absolutely WILL NOT cancel your subscription under any circumstances and if you want to get out you need to claim fraud with your credit card company and get a whole new card? Me either until now. This company is a syphilitic corpuscle. Don't touch it with a ten foot pole.

Borderline fraudulent billing practices So, apparently my Spot tracker service got renewed each year for over 6 years (my mistake that I didn't check my credit card bills more thoroughly). I am certain that I tried to cancel the service back in 2014 after using it for a very narrowly defined purpose. No notification via mail, almost impossible to cancel now. I will blacklist them with my CC company and suggest to my outdoor shop to at least warn people when selling that product.

Wish there was less than one star Wish there was less than one star. Went on a monthly plan, they claim it is a yearly contract. Paid for device separately and still locked into service contract with no service. SCAM COMPANY STAY AWAY

Poor customer service I was backpacking and attempted to send multiple messages out- they simply would not send- family members told me they never got them. Called SPOT to cancel my membership and they told me "I must not know how to use the phone". I followed the directions exactly and tried in multiple locations. Then came on here and saw the same kind of reviews. Not one to leave reviews- but I am concerned about the safety of others if this phone is not working. Also took me MONTHS to get this cancelled, they just continue to charge me.

SPOT should really change their pricing policies SPOT should really change their pricing policies, the auto renewel without any notice and the increased prices. There is a lack of and unclear communication online and through e-mail. This is so important especially when dealing with international customers where people might be used to different laws and rules. When i found out my credit card was debeted I called and SPOT did refund in the end, gladly. But this is just not the way to go. Also the service itself, i have been on places SPOT couldn't get out a SMS (usually in forests)... Gladly i didn't have to use the SOS service...