Poor customer service I was backpacking and attempted to send multiple messages out- they simply would not send- family members told me they never got them. Called SPOT to cancel my membership and they told me "I must not know how to use the phone". I followed the directions exactly and tried in multiple locations. Then came on here and saw the same kind of reviews. Not one to leave reviews- but I am concerned about the safety of others if this phone is not working. Also took me MONTHS to get this cancelled, they just continue to charge me.

Fraudulent billing and virtually impossible to cancel Fraudulent billing policy! Basic subscription plan started at 100 euros per year, billed to a credit card (so you're unaware that there's a Direct Debit in place) then without your consent, auto-renews at 239 euros pa without any communication or notification. There is no way to cancel the service plan on their website. All contact forms lead to a phone number in Ireland, which takes 20 minutes to respond. Then the american operator offered me a $60 discounts as an incentive not to cancel. I don't trust that they have cancelled my subscription and will be cancelling my credit card just to be sure.

Awful customer service Awful customer service. Cannot write coherently, and said "since you are complaining..." which everyone knows is not proper form. Product needing a monthly subscription was not at all obvious from the product listing. Then finding out they charge a $30 activation fee on top of a large fee to not do a yearly subscription was a bummer. This is not doable in today's economy. Customer service rep was totally condescending in his attitude (Carlos) about how safety was worth it. Well, yes it is, if you have the money. But this is so tone deaf to most of us struggling to feed our family. Will be returning the product

Pleased with the Spot X I am now on my second year of using the Spot X unit. I am amazed at the amount of negative reviews on Spot as I have not have issues with customer service, payment, texting, tracking, custom messages, etc. Unit has performed above expectations but yes, their is a steep learning curve and I think that is why it gets bad reviews. When I first bought the unit, I studied the manual and found various instructional videos online and it all came together. I am definitely pleased with the unit.

DO NOT PURCHASE ANYTHING FROM SPOT DO NOT PURCHASE ANYTHING FROM SPOT. They knowingly and purposefully engage in dishonest billing practices. They employ what is known as a "Evergreen Clause" and make it *very difficult* to cancel their subscription services. You will be sorry if you do business with these SOBs..!!