Wish there was less than one star Wish there was less than one star. Went on a monthly plan, they claim it is a yearly contract. Paid for device separately and still locked into service contract with no service. SCAM COMPANY STAY AWAY

Pleased with the Spot X I am now on my second year of using the Spot X unit. I am amazed at the amount of negative reviews on Spot as I have not have issues with customer service, payment, texting, tracking, custom messages, etc. Unit has performed above expectations but yes, their is a steep learning curve and I think that is why it gets bad reviews. When I first bought the unit, I studied the manual and found various instructional videos online and it all came together. I am definitely pleased with the unit.

UNPROFESSIONAL AND UNRELIABLE I’ve been using SPOT Gen3 and Tracker since 2013. Plain Tracker/Tracer for my Down Syndrome son - to keep tabs on him as he moved around on our 600 acre ranch in the Alaska wilderness. Worked ok for that need. I found an app called SPOT BUDDY which worked great since they use Apple Maps for our area and it was clearer than the google maps. The SPOT app is crap btw. SPOT GEN3 was ok but granted - we live in the boondocks and satellites/GPS coverage are not super. Many times folks/friends did not get my messages. They could track me on google maps and I used premade texts as to my whereabouts. Never had to use SOS or even Help from friends. The concept is ok but business practices are definitely shady and unprofessional. To second some of the negative reviews that go back to 2014: - Almost never answer texts on their website by or emails. I’ve only been able to get a human ONCE IN ALMOST 10 years. - Unexplained duplicate $40 charges on my card. When I FINALLY did get a person on the line they tried to barter and haggle with me… unprofessional 😩 Nevertheless I kept the service until I lost my SPOT3 on the Alaska range. Now it’s impossible to cancel my subscription bc they are either out of business or completely fraudulent. 😱 I might have to change my card if I see another charge on it. Looking for another GPS tracker that won’t break my wallet n or get a RockyTalkie radio. Frustrated in Alaska 2/2023

Poor customer service I was backpacking and attempted to send multiple messages out- they simply would not send- family members told me they never got them. Called SPOT to cancel my membership and they told me "I must not know how to use the phone". I followed the directions exactly and tried in multiple locations. Then came on here and saw the same kind of reviews. Not one to leave reviews- but I am concerned about the safety of others if this phone is not working. Also took me MONTHS to get this cancelled, they just continue to charge me.

Fraudulent billing and virtually impossible to cancel Fraudulent billing policy! Basic subscription plan started at 100 euros per year, billed to a credit card (so you're unaware that there's a Direct Debit in place) then without your consent, auto-renews at 239 euros pa without any communication or notification. There is no way to cancel the service plan on their website. All contact forms lead to a phone number in Ireland, which takes 20 minutes to respond. Then the american operator offered me a $60 discounts as an incentive not to cancel. I don't trust that they have cancelled my subscription and will be cancelling my credit card just to be sure.