Very disonest company Very disonest company, once you subscribe good luck cancelling it. There's no way to do it via their website, you have to call l. I ended up having to cancel my credit card. Get Garmin inreach better customer experience and better hardware.

Wish there was less than one star Wish there was less than one star. Went on a monthly plan, they claim it is a yearly contract. Paid for device separately and still locked into service contract with no service. SCAM COMPANY STAY AWAY

Terrible customer service and zero Social Media Integration I ahve been using SPOT Gen 4 for 3 years now - the costs are high, monthly fee also has an added annual fee for no apparent reason plus there is a very expensive activation fee that appears to be for no good reason also. The GPS signal is fine is completely clear open areas (I am based in Scotland) but the slightest trees, thin forested area etc there is no GPS at all. However, the reason my group bought these was to take advantage of the link to Twitter so we could post automatically on twitter and parents could see their young person's progress on their expedition. Since we bought them we have always been unable to use this feature and every few months I ask when it will be fixed and get the same response - we have no timescales for when it will be working. When I complain I get the same response - sorry about that but can I help with anything else? Their customer service people don't care and are often rude on the live chat. I have started to move away from using them and buying other GPS tracker devices which do the same but without the terrible customer service and attitude. Wish I had never bought them!

Pleased with the Spot X I am now on my second year of using the Spot X unit. I am amazed at the amount of negative reviews on Spot as I have not have issues with customer service, payment, texting, tracking, custom messages, etc. Unit has performed above expectations but yes, their is a steep learning curve and I think that is why it gets bad reviews. When I first bought the unit, I studied the manual and found various instructional videos online and it all came together. I am definitely pleased with the unit.

Less than a week old and NO-GO. I purchased the SPOT TRACE unit from West Marine on 27 May 2023. I have been unable to connect to the activation link in the Quick Start Guide in order to initiate service since then. I have tried multiple times per day. I thought it was due to the Memorial Day holiday. However, after reading all the 1-star reviews I plan to return this to West Marine. I get the feeling all the 1-star reviews would be 0-star reviews if there were such a lower rating.