I wouldn't trust these conmen with my life. After trying for ages to find a way to cancel my account online, I could not. Then I emailed their deactivation email address. No response to the first email, second email was bounced with a "Recipient address rejected: Access denied." response. So they just don't want to deal with me, but they are still going to take my money. I've had to resort to cancelling my credit card as there's no other way to stop these cowboys from taking my money. Never using again.

STAY AWAY from this company STAY AWAY from this company! Their device "Spot GPS" does not work most of the time. We've tested it. Despite cancelling my subscription over a year ago, they did the following: 1) Billed my credit card 2) Charged an even higher amount 3) Never sent any notification 4) Never sent any receipt 5) Customer service was slow, they lied, they attempted to gaslight me, and finally begrudgingly refunded my money weeks later ONLY after I reported them for FRAUD to my credit card company. STAY AWAY! THere are better products out there.

Terrible customer service and zero Social Media Integration I ahve been using SPOT Gen 4 for 3 years now - the costs are high, monthly fee also has an added annual fee for no apparent reason plus there is a very expensive activation fee that appears to be for no good reason also. The GPS signal is fine is completely clear open areas (I am based in Scotland) but the slightest trees, thin forested area etc there is no GPS at all. However, the reason my group bought these was to take advantage of the link to Twitter so we could post automatically on twitter and parents could see their young person's progress on their expedition. Since we bought them we have always been unable to use this feature and every few months I ask when it will be fixed and get the same response - we have no timescales for when it will be working. When I complain I get the same response - sorry about that but can I help with anything else? Their customer service people don't care and are often rude on the live chat. I have started to move away from using them and buying other GPS tracker devices which do the same but without the terrible customer service and attitude. Wish I had never bought them!

I think they are out of business I think they are out of business? They just stopped billing me in Feb and I didn't notice until today. I called their customer service twice. After holding for five and eight minutes respectively, there was nothing but silence on their end of the line, then a robot script asking if I wanted to complete a post call survey. I tried there chat service and no one answered there either. You will certainly die if you depend on this company to be there for you. Unbelievable.

UNPROFESSIONAL AND UNRELIABLE I’ve been using SPOT Gen3 and Tracker since 2013. Plain Tracker/Tracer for my Down Syndrome son - to keep tabs on him as he moved around on our 600 acre ranch in the Alaska wilderness. Worked ok for that need. I found an app called SPOT BUDDY which worked great since they use Apple Maps for our area and it was clearer than the google maps. The SPOT app is crap btw. SPOT GEN3 was ok but granted - we live in the boondocks and satellites/GPS coverage are not super. Many times folks/friends did not get my messages. They could track me on google maps and I used premade texts as to my whereabouts. Never had to use SOS or even Help from friends. The concept is ok but business practices are definitely shady and unprofessional. To second some of the negative reviews that go back to 2014: - Almost never answer texts on their website by or emails. I’ve only been able to get a human ONCE IN ALMOST 10 years. - Unexplained duplicate $40 charges on my card. When I FINALLY did get a person on the line they tried to barter and haggle with me… unprofessional 😩 Nevertheless I kept the service until I lost my SPOT3 on the Alaska range. Now it’s impossible to cancel my subscription bc they are either out of business or completely fraudulent. 😱 I might have to change my card if I see another charge on it. Looking for another GPS tracker that won’t break my wallet n or get a RockyTalkie radio. Frustrated in Alaska 2/2023