Borderline fraudulent billing practices So, apparently my Spot tracker service got renewed each year for over 6 years (my mistake that I didn't check my credit card bills more thoroughly). I am certain that I tried to cancel the service back in 2014 after using it for a very narrowly defined purpose. No notification via mail, almost impossible to cancel now. I will blacklist them with my CC company and suggest to my outdoor shop to at least warn people when selling that product.

The concept of a Spot device is great, but.... The concept of a Spot device is great. People know where you are, you can send messages and get help if needed. There are several choices available in addition to Spot. I would strongly recommend InReach. From my personal experience there are several reasons. 1. Better messaging 2. Better pricing packages 3. No "ambush" auto renewal billing 4. Better and much more responsive customer service 5. Better user experience (ease of use, set up, reliability).

DO NOT PURCHASE ANYTHING FROM SPOT DO NOT PURCHASE ANYTHING FROM SPOT. They knowingly and purposefully engage in dishonest billing practices. They employ what is known as a "Evergreen Clause" and make it *very difficult* to cancel their subscription services. You will be sorry if you do business with these SOBs..!!

This is the most unreliable GPS… This is the most unreliable GPS tracking system ive ever tried to use. Spot 4 would not acquire SAT's after over 10 attempts. Test sequence failed every time. Instructions on printed docs unfollowable as well as online. Very unclear and incomplete. If this device and support from spot is inept from the very beginning how can it be trusted with your LIFE in the field. Customer support person was very rude and her feelings hurt by stating this product sucks without a doubt. My prior experience is with MIL DAGR, and several other products that ive used in the past. Wanted to upgrade and thought this system was up to par. IT IS NOT! UNRELIABLE-Jen O'connell - do a better job with this company!

SPOT should really change their pricing policies SPOT should really change their pricing policies, the auto renewel without any notice and the increased prices. There is a lack of and unclear communication online and through e-mail. This is so important especially when dealing with international customers where people might be used to different laws and rules. When i found out my credit card was debeted I called and SPOT did refund in the end, gladly. But this is just not the way to go. Also the service itself, i have been on places SPOT couldn't get out a SMS (usually in forests)... Gladly i didn't have to use the SOS service...