Absolutely horrid Absolutely horrid. Have you ever had customer service so scammy they outsource to Africa? Ever had a situation with any reputable company that they absolutely WILL NOT cancel your subscription under any circumstances and if you want to get out you need to claim fraud with your credit card company and get a whole new card? Me either until now. This company is a syphilitic corpuscle. Don't touch it with a ten foot pole.

These thieves billed my credit card… These thieves billed my credit card without my permission. Their business practices are disgusting. Buyer be VERY aware. If you are looking for a tracker - go check out Garmin Inreach - Good product and honest customer service, (Update - I have spoken with their customer service group and they have agreed to reimburse my CC account within 14 days. If this happens I will delete this post and revise my assessment. It remains a terrible practice to suck people into automatic renewals,)

I think they are out of business I think they are out of business? They just stopped billing me in Feb and I didn't notice until today. I called their customer service twice. After holding for five and eight minutes respectively, there was nothing but silence on their end of the line, then a robot script asking if I wanted to complete a post call survey. I tried there chat service and no one answered there either. You will certainly die if you depend on this company to be there for you. Unbelievable.

Less than a week old and NO-GO. I purchased the SPOT TRACE unit from West Marine on 27 May 2023. I have been unable to connect to the activation link in the Quick Start Guide in order to initiate service since then. I have tried multiple times per day. I thought it was due to the Memorial Day holiday. However, after reading all the 1-star reviews I plan to return this to West Marine. I get the feeling all the 1-star reviews would be 0-star reviews if there were such a lower rating.

DO NOT PURCHASE ANYTHING FROM SPOT DO NOT PURCHASE ANYTHING FROM SPOT. They knowingly and purposefully engage in dishonest billing practices. They employ what is known as a "Evergreen Clause" and make it *very difficult* to cancel their subscription services. You will be sorry if you do business with these SOBs..!!