Absolutely horrific!! Absolutely horrific!!! We couldn't use the soft ware. It is not fit for purpose and hard to build. You get no help from the staff. We chose not to continue using it as it was not useable and there was a fault with the site, which meant we couldn't log in. They then told us they would take us to court to try and get the fees. How they can get away with this is beyond me but I gave collated all my evidence to show in court.

The software has lots of mistakes and UNPROFESSIONAL The software has lots of mistakes and is always messing up. Company is not professional at all. Go to another software. They will take your money and give you the run around and not refund you even if it's their mistake. Try another software such as Axiscare or Sandata. Clearcare Wellsky is HORRIBLE!!!!

I work for sunny days and because this… I work for sunny days and because this app doesnt work properly i now have to inconvenience my clients by using solely their minute phones to clock in all bec of this app. Of course not allowed to clock in and out with my phone. My manager brittni told me this company changes clock ins and outs and charges for hours not worked. My clients are furious with not only this app but now sunny days and they want me to find a whole nother company that doesnt first use this app and then second one that does appreciate hard workers. So yeah not happy at all. And my clients are looking for somewhere to go fast.

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

ClearCare impacting efficiency with reducing functionality ClearCare, as a company, recently made changes and reduced the "My Task" functionality. This prevents users from independently viewing and managing their delegated tasks. The company reduced the ability to work independently and efficiently. We now have to review "every task for all employees (pages) to "find" individual tasks because they state that every employee needs to see ALL TASKS. A vendor is driving business process. This is poor business practice. They sent a reply stating (summarized) that it was for our own good to not have this functionality. The deletion of this functionality makes this product inferior and not as useful. It impacts employees and lessens their ability to manage their own work. I've never seen a vendor tell business owners that they are taking away functionality to make their business MORE SAFE. The application is a tool to be used by businesses not to drive business process.