Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

Relatively intuitive platform for… Relatively intuitive platform for caregiver management. Can be difficult to use or slow at times

Dishonest and untrustworthy Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered. To summarize: If you're seeking a trusted partner for your agency, go elsewhere.

Has potential but some serious issues We just moved over to this product. Sales staff were great at selling the product and we seen some improvements from our previous product but it has some serious issues. Because this company is new, many of the staff are new and we requested for our original trainer to be changed but they refused until I told them i would end our contract. That seems to be the overall thread. Its difficult to get folks on the line to speak with and when one of my team members called the help line she was told not to call the help line that we needed to check their training sites before we called. Try calling the offices and see if you can get anyone other than the sales department on the line. When we were done with implementation I was told they didn't want to do a survey with me because it would be"bad". Overall support is poor. Reports are not just bad but horrible. What i was originally told was that we could create any report we needed. That is not the case. They have limited reports and limit what data you can pull additionally, the reports are not even formatted well. Trying to get something as simple as accounts receivable report is atrocious. No one at their offices could find an overtime report and then we just didn't get a response (radio silence) and told well that is all we have. We eventually found it on our own. Now it is not all bad, here is where I think their product is an improvement from our previous. First, the overall cost. About half of what we were paying with other software. Their system includes telephony and task reporting. Not only does payroll upload into Quickbooks so does billing (there are some issue with this but minor). Without paying additional fees, you can access your login from an ipad, iphone, etc. Caregivers love this feature to mark their tasks online. Product overall is very simple from the user access to the drop downs. Anyone can learn it pretty quickly with minimal training. Overall, we will will remain with them through our contract to see if things improve because they are a newer company and it has potential.

Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.