Absolutely horrific!! Absolutely horrific!!! We couldn't use the soft ware. It is not fit for purpose and hard to build. You get no help from the staff. We chose not to continue using it as it was not useable and there was a fault with the site, which meant we couldn't log in. They then told us they would take us to court to try and get the fees. How they can get away with this is beyond me but I gave collated all my evidence to show in court.

Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.

The software has lots of mistakes and UNPROFESSIONAL The software has lots of mistakes and is always messing up. Company is not professional at all. Go to another software. They will take your money and give you the run around and not refund you even if it's their mistake. Try another software such as Axiscare or Sandata. Clearcare Wellsky is HORRIBLE!!!!

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

Dishonest and untrustworthy Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered. To summarize: If you're seeking a trusted partner for your agency, go elsewhere.