Their entire site has been down several times Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue.

The software has lots of mistakes and UNPROFESSIONAL The software has lots of mistakes and is always messing up. Company is not professional at all. Go to another software. They will take your money and give you the run around and not refund you even if it's their mistake. Try another software such as Axiscare or Sandata. Clearcare Wellsky is HORRIBLE!!!!

I wish I'd had stayed with ERSP and not … I wish I'd had stayed with ERSP and not switched to ClearCare. While I believe that ClearCare has a ton of potential, they love to say "No" (a lot!) and our extremely rigid. It may great for companies who are just starting out, but in my humble opinion it is not robust enough to support an agency that does over $5M. The grass is not always greener on the other side of the fence!

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

Uncommunicative company Uncommunicative company. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them. Hard to rebuild our customer's trust once it is damaged.