this app is terrible this app is terrible, can’t clock out on sunday mornings if the shift was saturday overnight, can’t check your work history to verify previous hours and customer care is hopeless.

I work for sunny days and because this… I work for sunny days and because this app doesnt work properly i now have to inconvenience my clients by using solely their minute phones to clock in all bec of this app. Of course not allowed to clock in and out with my phone. My manager brittni told me this company changes clock ins and outs and charges for hours not worked. My clients are furious with not only this app but now sunny days and they want me to find a whole nother company that doesnt first use this app and then second one that does appreciate hard workers. So yeah not happy at all. And my clients are looking for somewhere to go fast.

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

ClearCare online billing format is all… ClearCare online billing format is all messed up and no one is fixing it or returning our pleas for help. This is a poor product with even poorer customer support.

Dishonest and untrustworthy Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered. To summarize: If you're seeking a trusted partner for your agency, go elsewhere.