Dishonest and untrustworthy Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered. To summarize: If you're seeking a trusted partner for your agency, go elsewhere.

The app is horrific The app is horrific. Clunky and doesn't work half the time. I have uninstalled, reinstalled and updated my phone. Every single time I use it it malfunctions. I told my boss I will call in to clock in and out and for charting. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me.

I wish I'd had stayed with ERSP and not … I wish I'd had stayed with ERSP and not switched to ClearCare. While I believe that ClearCare has a ton of potential, they love to say "No" (a lot!) and our extremely rigid. It may great for companies who are just starting out, but in my humble opinion it is not robust enough to support an agency that does over $5M. The grass is not always greener on the other side of the fence!

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

Uncommunicative company Uncommunicative company. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them. Hard to rebuild our customer's trust once it is damaged.