Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.

Worst Product Ever! I think this is the most problematic software I have ever worked with. There are always problems. We get notices regularly that there are issues and they are being addressed, but the same issues continue to be a problem. I would not recommend this to anyone, in fact I would advise them to stay as far away from this sub-par product as possible. It's overpriced garbage. I would not re-sign with this company if they charged $1 per client.

this app is terrible this app is terrible, can’t clock out on sunday mornings if the shift was saturday overnight, can’t check your work history to verify previous hours and customer care is hopeless.

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

Uncommunicative company Uncommunicative company. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them. Hard to rebuild our customer's trust once it is damaged.