Large CA Agency - terrible reporting, mktg reports/structure is archaic and not useable We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Nice Try - But falls far short of minimum needs for Home Care businesses We're required to use ClearCare within our home care franchise system. We used to use another very good software called HomeTrak. We embraced ClearCare about 2 years ago when our franchiser told us that they had tested it and that we were going to switch to it because it offered many advantages that were expected to improve our quality and reduce operational costs by automating and simplifying. After having used it for nearly 2 years, my opinion of it is that it isn't yet even good enough to have been released for first use, and that we should have been getting paid to help develop it (rather than paying to use it) for these past 2 years. Our issues with it are numerous and it seems to me that ClearCare prefers to focus on introducing more options for it rather than fixing its problems. Perhaps it's because of the horrible contract that we had to sign that makes us have to use and pay for it for 5 years - with no way out. Clearcare's shortcomings are extensive and I can't begin to list all of them, but I'll share some so readers get a feel - Many of the features promoted as making it unique aren't of value because clients aren't interested in using them, or there is some functional reason why they don't work out to actually be used. For example, we have only a very small percentage of clients that want to use the Family Room and those that do create a lot of extra work for us because they look at it constantly and come-up with questions simply because a change wasn't made quick enough before they logged on, and similar. For those few that use it, it actually causes more problems than what it does good. Other features such as e-mail and text notifications to caregivers require that caregivers pay for cell plans with lots of data capability, but many don't want to, and stop the messaging making the function far less value than promoted. - Cost is much higher than our prior software yet overall, the extra work we must put into making it function okay requires more time, adding more additional costs. (There are some things it does well such as some of the scheduling-related features, and a lot of the report capabilities are nice). But many areas such as invoicing, care plans, etc. are cumbersome with output that isn't in my opinion good enough to be considered acceptable. - Terms of the contract with ClearCare are horrible and unacceptable. No one in their right mind would agree to them. I signed only because of being required by our franchiser and because I trusted our franchiser to do what was right and necessary. - Clearcare has a clause in our contract with them that says that we as customer exclusively own all rights, title, and interest in and to all customer data, yet regardless, they turn-around and hand client protected data over to others without our permission. That is in violation of our State's home care regulations and probably all other states as well. - Our conversion to ClearCare was rushed and support at the time was lacking. We ended-up with significant, costly problems such as over a month period where we had to do our payroll manually because the payroll report output from ClearCare was unintelligible. Subsequently there were ongoing issues with it paying people incorrect OT, and more that were due to the payroll report provided to us, not because of anything we did incorrectly ourselves. - Care plans produced by ClearCare are confusing, overly long, don't have good ways to enter much of the important details... - ClearCare keeps coming-up with new options for sale to us, but seems to do very little to address obvious issues with the base software. - Even little things such as a place to include referrer's telephone extension numbers doesn't exist. There are work-arounds, but these little things add up to a lot of complication, confusion and become ridiculous. With all of this being said, there are some things that ClearCare does very well, including the functionality of scheduling, and many reports it generates. But the overwhelming number of shortfalls far outweigh the good qualities. Between the added cost in time, the monthly cost, and the big problems with start-up,I feel we're in the hole 10's of thousands of dollars vs where we'd be if we would have just kept using our prior software.

Relatively intuitive platform for… Relatively intuitive platform for caregiver management. Can be difficult to use or slow at times

I recently started using this system I recently started using this system. This system is only good for corporate offices and payroll billing. Not useful to the staffers who has to work this system for clients and staff. They don't ask opinions from us, or how to get the best use of the system. No room for options or requests. The trainers were useless, gave us half hour to train online. I asked questions couldn't answer me, so they just moved on. The client assessment window is over crowed could of made it simpler, tags given three options for same choice. Ask me I will show you! No tags pertaining to what we actually need. Can not add or make changes, I requested on the cna calendar to put their total hours showing us if we can book now or not. I was told to go to weekly live view read the 3 little bity columns which are not accurate proved it couple times. Sent email, they never responded. Like I said just for corporate use only.

Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.