The app is horrific The app is horrific. Clunky and doesn't work half the time. I have uninstalled, reinstalled and updated my phone. Every single time I use it it malfunctions. I told my boss I will call in to clock in and out and for charting. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me.

HORRIBLE CUSTOMER SERVICE..... HORRIBLE CUSTOMER SERVICE...... DO NOT USE THIS COMPANY. If you discontinue services and a client wants to access an invoice that was once sent to them via "Family Room" this company will not assist you or the client in gaining the invoice THEY PAID. They dont care about the FUNTIONS of HOMECARE AT ALL!!! Just want $$$ for the NOW!! Please seek out and do your research this company is NOT the way to go.

Their entire site has been down several times Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue.

Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.

Uncommunicative company Uncommunicative company. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them. Hard to rebuild our customer's trust once it is damaged.