Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

this app is terrible this app is terrible, can’t clock out on sunday mornings if the shift was saturday overnight, can’t check your work history to verify previous hours and customer care is hopeless.

Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.

I recently started using this system I recently started using this system. This system is only good for corporate offices and payroll billing. Not useful to the staffers who has to work this system for clients and staff. They don't ask opinions from us, or how to get the best use of the system. No room for options or requests. The trainers were useless, gave us half hour to train online. I asked questions couldn't answer me, so they just moved on. The client assessment window is over crowed could of made it simpler, tags given three options for same choice. Ask me I will show you! No tags pertaining to what we actually need. Can not add or make changes, I requested on the cna calendar to put their total hours showing us if we can book now or not. I was told to go to weekly live view read the 3 little bity columns which are not accurate proved it couple times. Sent email, they never responded. Like I said just for corporate use only.

Dishonest and untrustworthy Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered. To summarize: If you're seeking a trusted partner for your agency, go elsewhere.