Dishonest and untrustworthy Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered. To summarize: If you're seeking a trusted partner for your agency, go elsewhere.

Nice Try - But falls far short of minimum needs for Home Care businesses We're required to use ClearCare within our home care franchise system. We used to use another very good software called HomeTrak. We embraced ClearCare about 2 years ago when our franchiser told us that they had tested it and that we were going to switch to it because it offered many advantages that were expected to improve our quality and reduce operational costs by automating and simplifying. After having used it for nearly 2 years, my opinion of it is that it isn't yet even good enough to have been released for first use, and that we should have been getting paid to help develop it (rather than paying to use it) for these past 2 years. Our issues with it are numerous and it seems to me that ClearCare prefers to focus on introducing more options for it rather than fixing its problems. Perhaps it's because of the horrible contract that we had to sign that makes us have to use and pay for it for 5 years - with no way out. Clearcare's shortcomings are extensive and I can't begin to list all of them, but I'll share some so readers get a feel - Many of the features promoted as making it unique aren't of value because clients aren't interested in using them, or there is some functional reason why they don't work out to actually be used. For example, we have only a very small percentage of clients that want to use the Family Room and those that do create a lot of extra work for us because they look at it constantly and come-up with questions simply because a change wasn't made quick enough before they logged on, and similar. For those few that use it, it actually causes more problems than what it does good. Other features such as e-mail and text notifications to caregivers require that caregivers pay for cell plans with lots of data capability, but many don't want to, and stop the messaging making the function far less value than promoted. - Cost is much higher than our prior software yet overall, the extra work we must put into making it function okay requires more time, adding more additional costs. (There are some things it does well such as some of the scheduling-related features, and a lot of the report capabilities are nice). But many areas such as invoicing, care plans, etc. are cumbersome with output that isn't in my opinion good enough to be considered acceptable. - Terms of the contract with ClearCare are horrible and unacceptable. No one in their right mind would agree to them. I signed only because of being required by our franchiser and because I trusted our franchiser to do what was right and necessary. - Clearcare has a clause in our contract with them that says that we as customer exclusively own all rights, title, and interest in and to all customer data, yet regardless, they turn-around and hand client protected data over to others without our permission. That is in violation of our State's home care regulations and probably all other states as well. - Our conversion to ClearCare was rushed and support at the time was lacking. We ended-up with significant, costly problems such as over a month period where we had to do our payroll manually because the payroll report output from ClearCare was unintelligible. Subsequently there were ongoing issues with it paying people incorrect OT, and more that were due to the payroll report provided to us, not because of anything we did incorrectly ourselves. - Care plans produced by ClearCare are confusing, overly long, don't have good ways to enter much of the important details... - ClearCare keeps coming-up with new options for sale to us, but seems to do very little to address obvious issues with the base software. - Even little things such as a place to include referrer's telephone extension numbers doesn't exist. There are work-arounds, but these little things add up to a lot of complication, confusion and become ridiculous. With all of this being said, there are some things that ClearCare does very well, including the functionality of scheduling, and many reports it generates. But the overwhelming number of shortfalls far outweigh the good qualities. Between the added cost in time, the monthly cost, and the big problems with start-up,I feel we're in the hole 10's of thousands of dollars vs where we'd be if we would have just kept using our prior software.

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.

Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.

I work for sunny days and because this… I work for sunny days and because this app doesnt work properly i now have to inconvenience my clients by using solely their minute phones to clock in all bec of this app. Of course not allowed to clock in and out with my phone. My manager brittni told me this company changes clock ins and outs and charges for hours not worked. My clients are furious with not only this app but now sunny days and they want me to find a whole nother company that doesnt first use this app and then second one that does appreciate hard workers. So yeah not happy at all. And my clients are looking for somewhere to go fast.