I work for sunny days and because this… I work for sunny days and because this app doesnt work properly i now have to inconvenience my clients by using solely their minute phones to clock in all bec of this app. Of course not allowed to clock in and out with my phone. My manager brittni told me this company changes clock ins and outs and charges for hours not worked. My clients are furious with not only this app but now sunny days and they want me to find a whole nother company that doesnt first use this app and then second one that does appreciate hard workers. So yeah not happy at all. And my clients are looking for somewhere to go fast.

Has potential but some serious issues We just moved over to this product. Sales staff were great at selling the product and we seen some improvements from our previous product but it has some serious issues. Because this company is new, many of the staff are new and we requested for our original trainer to be changed but they refused until I told them i would end our contract. That seems to be the overall thread. Its difficult to get folks on the line to speak with and when one of my team members called the help line she was told not to call the help line that we needed to check their training sites before we called. Try calling the offices and see if you can get anyone other than the sales department on the line. When we were done with implementation I was told they didn't want to do a survey with me because it would be"bad". Overall support is poor. Reports are not just bad but horrible. What i was originally told was that we could create any report we needed. That is not the case. They have limited reports and limit what data you can pull additionally, the reports are not even formatted well. Trying to get something as simple as accounts receivable report is atrocious. No one at their offices could find an overtime report and then we just didn't get a response (radio silence) and told well that is all we have. We eventually found it on our own. Now it is not all bad, here is where I think their product is an improvement from our previous. First, the overall cost. About half of what we were paying with other software. Their system includes telephony and task reporting. Not only does payroll upload into Quickbooks so does billing (there are some issue with this but minor). Without paying additional fees, you can access your login from an ipad, iphone, etc. Caregivers love this feature to mark their tasks online. Product overall is very simple from the user access to the drop downs. Anyone can learn it pretty quickly with minimal training. Overall, we will will remain with them through our contract to see if things improve because they are a newer company and it has potential.

The app is horrific The app is horrific. Clunky and doesn't work half the time. I have uninstalled, reinstalled and updated my phone. Every single time I use it it malfunctions. I told my boss I will call in to clock in and out and for charting. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me.

ClearCare online billing format is all… ClearCare online billing format is all messed up and no one is fixing it or returning our pleas for help. This is a poor product with even poorer customer support.

Support is mostly useless I have been using this system now several years. I have MANY tickets never resolved and feel very neglected when I have a basic problem that cannot get resolved. They are too huge to resolve everyday issues. I have one request for 3 years of adding something to a dropdown menu..I get blown off everytime. I get a server issue when trying a refund. This is something the system is supposed to be able to do for me. NOPE I am not a priority.