Terrible customer support Terrible After Sales. They only write back as long as there are no real problems to solve. I was told I'd get a free cable with my charger, but it wasn't shipped. Afterwards I sent an email to follow up and there was no response. Two further emails were sent and it was clear that I was being ignored. They truly don't spend any efforts on customers who have already paid. I would suggest to go with a more established firm, like Anker, who aren't just looking for a quick buck and actually care about retaining customers. PLEASE AVOID FOR YOUR OWN SANITY!

Best USB-C Hubs for your MacBook! I've bought several products (USB-C hubs & battery packs) for my friends and family over their holiday sale, and everyone loves them! With our current work from home situation, these are a WFH essential. I bought the new DUO 7-in-2 hub for myself and it's super efficient. Unlike other hubs in the market, this one has a magnetic grip so there's a secure hold, and it comes with a USB-C cable so I can use it with my iPad if I’m not on my MacBook. The 4K 60Hz HDMI is crystal clear and the 100W USB-C PD works like a charm. 10/10 would recommend.

Shady The only way that this company will be held accountable is with a class-action suit, or being shut off by regulators. It's a shop out of China, making faulty products. Their QC would have easily noticed the defects.

Backed one of their Kickstarter… Backed one of their Kickstarter campaigns in December. It's COVID with all that stuff ok, but they told me more than 4 months ago (something in June) that orders were being shipped. Still haven't received anything, support plays hide and seek and doesn't reply at all.

** Watch out Rip Off/SCAM Company Ordered a SSD Enclosure on 22 November. Didn't hear anything for a week. Submitted a Support Ticket. After ticket issued they Created a Label with FedEx this happened on the 29th of November. Contacted them via their ticket system and got an email from James Jackson in customer support giving me the tracking number and telling me the Item Shipped, I checked FedEx tracking and the item was still listed as "Label Created". Contacted Hyper via their ticket system and received zero response. Current status of order is as of Dec4 is still "Label Created" Cost me $90 to learn the lesson that this is a SCAM Company. My own fault as I didn't research the company before spending my $$. Stay Far Far away from these scammers !