Non existent customer service. Faulty products Non existent customer service. Was sent a faulty battery pack which they later issued a recall for. All I was given was a measley gift card and no option for product replacement or repair. No one gets back to you and you just get ignored.

Not worth the money. Buy Lention. I find that their products are very mediocre, it seems like a lot of American companies these days just bulk buy products from AliExpress, rebrand them and resale them for triple the amount. My hyperdrive for the iPad Pro stopped working, I emailed customer service with my proof of purchase and an image that clearly shows the Blue LED light was not working. Tried multiple times, the person I spoke to asked me to send them their product back but I’d already Thrown away the defect product out of frustration (my fault obv). But all she gave in return was a measly “15%” off which is nothing. Do not waste your time and money on this company.

A Month of Silence and Still Waiting I'm regretting my decision to place an order (SH140586) with Hyper. More than a month has gone by, and my order is still incomplete. No cable, no invoice, and worst of all, no communication despite my multiple attempts through their ticket system (#299349). This isn't just poor customer service; it feels like a complete rip-off. The utter lack of communication and resolution is absurd and unacceptable in today's digital age. I'm left with operational and financial delays, and no way to rectify the situation. If you're considering Hyper for your tech needs, think again. What looked like a straightforward purchase has turned into a cautionary tale of how quickly a company can cross the line into scam territory. It's sad how their products feel so high quality while the company itself has such low standard for everything else.

** Watch out Rip Off/SCAM Company Ordered a SSD Enclosure on 22 November. Didn't hear anything for a week. Submitted a Support Ticket. After ticket issued they Created a Label with FedEx this happened on the 29th of November. Contacted them via their ticket system and got an email from James Jackson in customer support giving me the tracking number and telling me the Item Shipped, I checked FedEx tracking and the item was still listed as "Label Created". Contacted Hyper via their ticket system and received zero response. Current status of order is as of Dec4 is still "Label Created" Cost me $90 to learn the lesson that this is a SCAM Company. My own fault as I didn't research the company before spending my $$. Stay Far Far away from these scammers !

I purchased a USB-C Charger months ago I purchased a USB-C Charger months ago, it was finally shipped during lock down and there was no way to contact the courier and hyper refused to assist. Apparently once in transit there is nothing they can do! So I Waited and the courier never showed even though I had someone attend the office for the day to receive. Then the uncontactable courier message to say they would not make it! Then I get a message that they where returning the package to send! I’ve emailed hyper many times and not once have they offered to assist. Terrible customer service very disappointed...