Shady The only way that this company will be held accountable is with a class-action suit, or being shut off by regulators. It's a shop out of China, making faulty products. Their QC would have easily noticed the defects.

I purchased a USB-C Charger months ago I purchased a USB-C Charger months ago, it was finally shipped during lock down and there was no way to contact the courier and hyper refused to assist. Apparently once in transit there is nothing they can do! So I Waited and the courier never showed even though I had someone attend the office for the day to receive. Then the uncontactable courier message to say they would not make it! Then I get a message that they where returning the package to send! I’ve emailed hyper many times and not once have they offered to assist. Terrible customer service very disappointed...

Terrible customer support Terrible After Sales. They only write back as long as there are no real problems to solve. I was told I'd get a free cable with my charger, but it wasn't shipped. Afterwards I sent an email to follow up and there was no response. Two further emails were sent and it was clear that I was being ignored. They truly don't spend any efforts on customers who have already paid. I would suggest to go with a more established firm, like Anker, who aren't just looking for a quick buck and actually care about retaining customers. PLEASE AVOID FOR YOUR OWN SANITY!

These guys ripped me off These guys ripped me off, ordered a battery pack that turned out to be faulty on a recall. Instead of replacing it, they issused me a credit gift card, turns out the the the price of the battery pack has a massive increase, and also shipping cost of $90 is as much as the battery pack. Fought with their support team for months and got no where. Be sure to do a chargeback on them

Cop-Out Excuses They haven't been great with helping me with problems, I always have to search for things myself. Worst of all they give cop-out excuses in September of 2023 that it "will take longer than usual, and up to a week for them to respond DUE TO COVID" .. At this point in the game, its obvious when companies use cop-out excuses. Do better hyperdrive!