Terrible firm Very bad service. Bought a battery pack which they recalled because of fire hazard. Received a $150 voucher to use on the website. Replacing battery pack costs $249 + $ 30 transport + $ 60 VAT and importtaxes. Don't ever buy a thing here.

Terrible customer support Terrible After Sales. They only write back as long as there are no real problems to solve. I was told I'd get a free cable with my charger, but it wasn't shipped. Afterwards I sent an email to follow up and there was no response. Two further emails were sent and it was clear that I was being ignored. They truly don't spend any efforts on customers who have already paid. I would suggest to go with a more established firm, like Anker, who aren't just looking for a quick buck and actually care about retaining customers. PLEASE AVOID FOR YOUR OWN SANITY!

Non existent customer service. Faulty products Non existent customer service. Was sent a faulty battery pack which they later issued a recall for. All I was given was a measley gift card and no option for product replacement or repair. No one gets back to you and you just get ignored.

package didnt arrive, support doesn't communicate I have purchased their product on indiegogo, I am waiting more than year for delivery.. Package was probably lost somewhere, I have filed ticket,, ticket was escalated.. but no response, I am trying to call them on phone.. I am waiting almost hour.. no response.. Very bad experience.. I aam regretting my support for this brand..

Not worth the money. Buy Lention. I find that their products are very mediocre, it seems like a lot of American companies these days just bulk buy products from AliExpress, rebrand them and resale them for triple the amount. My hyperdrive for the iPad Pro stopped working, I emailed customer service with my proof of purchase and an image that clearly shows the Blue LED light was not working. Tried multiple times, the person I spoke to asked me to send them their product back but I’d already Thrown away the defect product out of frustration (my fault obv). But all she gave in return was a measly “15%” off which is nothing. Do not waste your time and money on this company.