Do not shop here Do not shop here. No response to emails. Paid for necklaces using PayPal and never gor a receipt or received my items. Not way to submit a ticket without an order number. No way to dispute because they force you to send $ via friends and family which I did not catch my bad. Terrible!!!!!!!

package didnt arrive, support doesn't communicate I have purchased their product on indiegogo, I am waiting more than year for delivery.. Package was probably lost somewhere, I have filed ticket,, ticket was escalated.. but no response, I am trying to call them on phone.. I am waiting almost hour.. no response.. Very bad experience.. I aam regretting my support for this brand..

Non existent customer service. Faulty products Non existent customer service. Was sent a faulty battery pack which they later issued a recall for. All I was given was a measley gift card and no option for product replacement or repair. No one gets back to you and you just get ignored.

Had problems with first version, maybe resolved now though UPDATED REVIEW: I was one of the first backers of this charger, and I think maybe either my one was dud or the early batches were no good. I bought it for travel, and due to lockdown barely used it. When I tried it this year, the USB-A ports werent working at all, and the USB-C would cut in and out. Also the unit got really hot when plugged in, and my laptop would behave strangely when being charged by it. Hyper - as seen in their response, after initially telling me to buy a unit, have sent me a new unit. The new one so far is working perfectly with all ports, and gets nowhere near as hot as the first version I got. So - the company pulled through in the end, and the charger itself, so far is very good.

I purchased a USB-C Charger months ago I purchased a USB-C Charger months ago, it was finally shipped during lock down and there was no way to contact the courier and hyper refused to assist. Apparently once in transit there is nothing they can do! So I Waited and the courier never showed even though I had someone attend the office for the day to receive. Then the uncontactable courier message to say they would not make it! Then I get a message that they where returning the package to send! I’ve emailed hyper many times and not once have they offered to assist. Terrible customer service very disappointed...