Customer service is excellent! I researched security systems for some time before choosing GetSafe and pleased with my choice. My experience: Excellent customer service; responded immediately; friendly, no attitude; walked me through how to customize app as I am not tech savvy - very helpful. Responded to my many questions with a 'smile.' Pluses: works with both Android and iPhone (we use both in our family); able to operate system remotely; ability to customize; no contract for monitoring service - a big plus; took care of a couple of issues promptly. I also purchased camera motion detector and fob. Make sure you order batteries for optional equipment. Start up kit comes with batteries. Highly recommend.

Customer Service like no other. I placed my order today and with other reviews I have read I have no doubt this system will work the way its suppose to. I give my props to Ana (Customer Service Rep). Every question I had was dealt with a quick and informative response. She was very kind and professional. If others on her team serve customers like in my experience than I choose a great system and have no worries about them monitoring my home. :)

Fantastic Service from Rachel - knew her stuff! Rachel was able to quickly respond to my questions on monitoring and pinpoint what products I was looking for. Provided a great offer. Went the extra step to check and give me the info on the city permit. Super experience. I am looking forward excited to getting the system up and running. Thanks Jim

Love my system - Second install in vacation home This is the second GetSafe system I have recently installed. For the person that never reads instructions (until he gets into trouble), this time went really super smooth. Once the Hub and the App are installed, all one needs to is to install batteries into the other "starter kit components" (siren, door sensor, and motion detector), and place these where desired. Motion sensor and siren should indicate "tampering" but this is normal when moving an armed sensor around. Yes - you do need to call the "Monitoring service" before doing this to let them know you are installing and testing. Once the sensors in the starter kit are installed, then use the App to install any additional sensors/devices you may have purchased and configure the system to your needs. There are lots of configuration options (time delays, different arm sequences, etc.) to personalize your system. One that will typically get you is the motion detector...I reset mine to arm only in the "Away" mode. It comes default armed for all secure modes (Away, Day, and Night). Again, it is real easy to set up, the monitoring service is really quick to call, and easy to configure for personal preferences. .

Review of the sales process and my GREAT service rep We recently had a theft of valuable jewelry from our home so I went online to check out home security systems. I narrowed the field down to two that seemed to provide what we need: an easy-to-use system that can "work around" our three large dogs while giving us peace of mind and round the clock monitoring. While I was online comparing, Courtney popped up at the GetSafe site and offered a chat. She was friendly, helpful, professional and made the interaction enjoyable. No "sell," just working to understand our needs and and providing an explanation of the benefits of GetSafe. After speaking with her, I didn't bother to talk with the other wireless solution company. I called her a few days later and completed the transaction. I'll come back and review the equipment and service after we've had it for a while. But for now I am more than happy to recommend putting GetSafe on your short list if you're looking for a home security system. The customer service is excellent at the start!