Roaches from Verizon Fios I purchased a FIOS Package with Verizon about three months ago. I happened to walk into the Walmart and saw a sales rep and he insisted that I switch from Xfinity to FIOS. I signed up the same day and scheduled the appointment a week and a half later. I received a decent size box that had a really cute note stating not to look into the box because it was for the technicians. I left the box at my front door until the tech came. The tech came and installed everything and said "I wonder why they sent you all this equipment?" I predicted that he meant the boxes were old and they had a new version out. The technician was super cool. So he leaves our house and I go downstairs to make sure the doors are locked because no one stays in the basement. I happened to see something run from the box that was just installed. I thought I was going crazy for a second but once I got up close to the box I realized it was a ROACH! I killed it immediately and notified a manager a the call center. Fast forward two weeks later its 12 am in the morning I'm walking to the bathroom I turn on my hallway lights and I see teenagers sized roach on my wall. I killed it immediately and tried to get in contact with Verizon Fios. Unfortunately, no one was working so I got tried to reach someone on Facebook. That didn't work out to well. I called them several times and have been tossed around to so many people it's ridiculous. The time is now 12:13 am, I got in the house at 11:33 pm. I turn on my Kitchen lights and its an ADULT SIZE ROACH on my floor.... I have been trying to get in contact with someone for a whole two months and no one has called me to apologize. But they can call me to return their boxes and send notices to pay my bill. I just think this is absolutely unacceptable and I will never recommend Verizon to anyone I know. Oh and I forgot to mention I live in a three level house and a roach was spotted on each level. I did send the Verizon Equipment back and still no response. The last roach spotted I did take a picture of it. P.S. Don't get Verizon Fios

The worst internet you can get The worst internet you can get. The router stays connected, but the internet to the router constantly disconnects. I just received this a few days ago, so it's brand new, and it has been dropping connection EVERY DAY, MULTIPLE times a day. Just this morning (it's not even noon yet) it has lost internet connection at least 3 times. I don't even bother with "customer service" anymore b/c they are lying trash. I will just be switching service. I am already switching to Google Fi for my wireless because of all the crap I've been through with this company. That experience will be posted in a different review for the wireless department.

New customer The agent provided good service. However, she needs to slow down when explaining certain things. At times she sounded rehersed as if she was reading off a paper. At times when I asked her a follow up questions, she sounded annoyed. She just needs to work on her tone a bit and not sounding rehersed. She also needs to slow down when explaining disclaimers etc. But overall she did a good job.

The representative was very patient … The representative was very patient and kind.

Hands down best sales/customer experience call for any service! I would like to acknowledge, Jessica, from the sales team on her above and beyond sincere support and assistance with my triple play service. As far as phone support experiences this was top of the line , friendly, informative and genuinely refreshing. Pick any of the thumbs up, ratings and measuring tools and you will not find a better person or experience. I'm truly grateful to have had the pleasure to speak and work with Jessica on my service optionns. Huge thank you and best regards. Cheers Jessica!! Kindly, Craig Weaver