Hands down best sales/customer experience call for any service! I would like to acknowledge, Jessica, from the sales team on her above and beyond sincere support and assistance with my triple play service. As far as phone support experiences this was top of the line , friendly, informative and genuinely refreshing. Pick any of the thumbs up, ratings and measuring tools and you will not find a better person or experience. I'm truly grateful to have had the pleasure to speak and work with Jessica on my service optionns. Huge thank you and best regards. Cheers Jessica!! Kindly, Craig Weaver

New customer The agent provided good service. However, she needs to slow down when explaining certain things. At times she sounded rehersed as if she was reading off a paper. At times when I asked her a follow up questions, she sounded annoyed. She just needs to work on her tone a bit and not sounding rehersed. She also needs to slow down when explaining disclaimers etc. But overall she did a good job.

Horrible Customer Service Horrible Customer Service I been with Verizon for 12 years now, back in January they raised me yet once again so I decided to just get WiFi service for streaming. After agreeing to 300/300mbps for 49.99 with auto pay, free equipment and a 200$ gift card for being a long time customer. I now just realized they been charging me for only 50/50 mbps, rental fees and no 200$ card. Also they informed me once I called them that they will not honor the 49.99 for autopay cause I’m using a credit card which wasn’t what was stated. The customer service reps are horrible, the supervisor was no better so now I just signed up with Optimum for the 300/300 for 40$ with autopay including the use of credit card should I want to use that option, free equipment and free month to start. Bye bye Verizon #problemSolved

could definitely use some improvement I gave 3 stars because the customer service rep was awful, they were having system problems and instead of her telling me she was just sitting on the phone not saying one word until I said maybe I should call back later and she said I can call you back in 30 minutes which she never did. I ended up calling back and speaking with a gentleman that was able to help me. Unfortunately there are not many choices for Cable in this area , if there were I probably wouldn't have called back after trying 3 times.

The worst internet you can get The worst internet you can get. The router stays connected, but the internet to the router constantly disconnects. I just received this a few days ago, so it's brand new, and it has been dropping connection EVERY DAY, MULTIPLE times a day. Just this morning (it's not even noon yet) it has lost internet connection at least 3 times. I don't even bother with "customer service" anymore b/c they are lying trash. I will just be switching service. I am already switching to Google Fi for my wireless because of all the crap I've been through with this company. That experience will be posted in a different review for the wireless department.