could definitely use some improvement I gave 3 stars because the customer service rep was awful, they were having system problems and instead of her telling me she was just sitting on the phone not saying one word until I said maybe I should call back later and she said I can call you back in 30 minutes which she never did. I ended up calling back and speaking with a gentleman that was able to help me. Unfortunately there are not many choices for Cable in this area , if there were I probably wouldn't have called back after trying 3 times.

Verizon Fios customer service …Two Thumbs Down Verizon Fios customer service (800-837-4966) is the WORST I have ever had to deal with. I am exhausted and upset after every call. WILL NOT be renewing my contract because of this.

Do your homework Do your homework. Once I got with this bundle I counted down the days I would be able to leave. Customer Service sounds like they are reading from a script.

Bad News Bad News: If you have to move to other service provider you don't get credit for partial service. They charge you for full month. If you call them for credit, they will remind you that you signed for it. They are cheater.

Jamie was Awesome Jamie was awesome and helped me through a confusing process to sign up for Verizon FIOS internet and television. She helped me figure out what I wanted and gave great advice on the right package which was too hard to figure out from the website. When the credit department was unable to help right away, she called me back as promised and made sure that I was signed up as discussed and a tech was scheduled when I wanted one. If there was a way to have everyone deal directly with Jamie on the Sales Team, she would be the go-to rep to deal with.