I bought triple bundles from Verizon… I bought triple bundles from Verizon and paying $158 monthly and my friend is paying around $79 for same bundles. I called there customer service but no luck because I am existing customer and this offer is for new customers. Doesn’t make any sense.

New customer The agent provided good service. However, she needs to slow down when explaining certain things. At times she sounded rehersed as if she was reading off a paper. At times when I asked her a follow up questions, she sounded annoyed. She just needs to work on her tone a bit and not sounding rehersed. She also needs to slow down when explaining disclaimers etc. But overall she did a good job.

Wont use again Ridiculous pricing when the neighbor has better prices and then rope you in with a good price and not tell you that its only for a year when your contract is for 2 years, never mind the 40 dollar difference a month you'll pay the 2nd year then cant cancel because the price of cancelling is ridiculous also.

The representative was very patient … The representative was very patient and kind.

could definitely use some improvement I gave 3 stars because the customer service rep was awful, they were having system problems and instead of her telling me she was just sitting on the phone not saying one word until I said maybe I should call back later and she said I can call you back in 30 minutes which she never did. I ended up calling back and speaking with a gentleman that was able to help me. Unfortunately there are not many choices for Cable in this area , if there were I probably wouldn't have called back after trying 3 times.