New customer The agent provided good service. However, she needs to slow down when explaining certain things. At times she sounded rehersed as if she was reading off a paper. At times when I asked her a follow up questions, she sounded annoyed. She just needs to work on her tone a bit and not sounding rehersed. She also needs to slow down when explaining disclaimers etc. But overall she did a good job.

Do your homework Do your homework. Once I got with this bundle I counted down the days I would be able to leave. Customer Service sounds like they are reading from a script.

Roaches from Verizon Fios I purchased a FIOS Package with Verizon about three months ago. I happened to walk into the Walmart and saw a sales rep and he insisted that I switch from Xfinity to FIOS. I signed up the same day and scheduled the appointment a week and a half later. I received a decent size box that had a really cute note stating not to look into the box because it was for the technicians. I left the box at my front door until the tech came. The tech came and installed everything and said "I wonder why they sent you all this equipment?" I predicted that he meant the boxes were old and they had a new version out. The technician was super cool. So he leaves our house and I go downstairs to make sure the doors are locked because no one stays in the basement. I happened to see something run from the box that was just installed. I thought I was going crazy for a second but once I got up close to the box I realized it was a ROACH! I killed it immediately and notified a manager a the call center. Fast forward two weeks later its 12 am in the morning I'm walking to the bathroom I turn on my hallway lights and I see teenagers sized roach on my wall. I killed it immediately and tried to get in contact with Verizon Fios. Unfortunately, no one was working so I got tried to reach someone on Facebook. That didn't work out to well. I called them several times and have been tossed around to so many people it's ridiculous. The time is now 12:13 am, I got in the house at 11:33 pm. I turn on my Kitchen lights and its an ADULT SIZE ROACH on my floor.... I have been trying to get in contact with someone for a whole two months and no one has called me to apologize. But they can call me to return their boxes and send notices to pay my bill. I just think this is absolutely unacceptable and I will never recommend Verizon to anyone I know. Oh and I forgot to mention I live in a three level house and a roach was spotted on each level. I did send the Verizon Equipment back and still no response. The last roach spotted I did take a picture of it. P.S. Don't get Verizon Fios

I bought triple bundles from Verizon… I bought triple bundles from Verizon and paying $158 monthly and my friend is paying around $79 for same bundles. I called there customer service but no luck because I am existing customer and this offer is for new customers. Doesn’t make any sense.

Compare with Comcast Relocating to new apartment which can now offer Fios service. Giving them a try to save some money over comcast. Looks like I will save over $110.00 a month locked in for 2 years.