They sell your number to scammers When visiting Australia I got a Telstra SIM card and number. I literally gave nobody my new number. However I received over 100 scam calls from numerous callers. I therefore suspect Telstra of selling active phone numbers from customers to scammers.

Ever since I have been a customer and… Ever since I have been a customer and used the The Telstra App in the past 4 years it has to be the worst App I have ever come across. It constantly doesn't work Esp. to try and pay them!!! For. Technology supply company its appalling!!

No intention of solving complaints or problems! There needs to be a zero star rating. It is obviously Telstra's tactic to hide their incompetence by driving their customers up the wall by asking the same things over and over and over and over again instead of actually solving the problem! If you are lucky enough to speak to someone you can actually understand, they just ask you the same things the previous 3 people asked of you, proving over and over again that there is ZERO network coverage in many metro areas (this is the second address in Queensland without coverage). And that is the tactic until you just give up. Worst customer service I have experienced EVER!

Telstra has shut their entire mobile… Telstra has shut their entire mobile system down for a week. When questioned about it, they replied with complete indifference. They couldn't care less how much inconvenience they cause to regional customers. Complete indifference.

Worst customer service in Australia Recent Telstra FTTP upgrade customer. Worst customer service in Australia. Sales obviously don't speak to Billings who don't talk to the Customer Service operatives. Hence, the on-line customer help is pathetic. They lie, they make stuff up or they promise to call you back - just anything to avoid fixing the problem. Avoid the on-line customer service platform, make a direct phone call instead. It is way more effective. Telstra invoice has been wrong every month. It takes hours to get it fixed. I am pretty sure the Telstra legacy billing system can't invoice for 250/25 and higher plans. They know it but they dont want to tell that to their customers. Telstra has premium prices but rubbish customer service. I recommend that you consider the mid tier ISPs instead. They try harder.