Absolutely ridiculous Absolutely ridiculous! Just spoke to Ibrahim from the call centre and wasn’t happy with his answers or lack of clarity in regards to my issue. I asked him I’d like to speak to a supervisor numerous times and he told me multiple times ‘there’s no one there’ .. I said there’s no one that a manager or supervisor isn’t there! After he paused for a minute not saying anything…. He hung up?!?! What is the Telstra service coming to when there’s no service!! Getting sick of the lack of service in our service industry!! Extremely disappointed

Unprofessional Unprofessional service When I tell them I am moving house means that I am leaving that residence and they should update my billing address including the address that requires internet connection. But no they did not update the billing address for me! And blaming me for not notifying them of change of billing address .

They sell your number to scammers When visiting Australia I got a Telstra SIM card and number. I literally gave nobody my new number. However I received over 100 scam calls from numerous callers. I therefore suspect Telstra of selling active phone numbers from customers to scammers.

Avoid Telstar Avoid Telstar: Fraudulent Billing, Poor Service Telstar's service is a nightmare of deceit and incompetence. Frequent disruptions, slow speeds, and unresponsive customer support plague their offerings. Cancelling is no escape—despite termination, they persistently bill. Steer clear to save yourself from their fraudulent practices and subpar service.

They change the billing structure so… They change the billing structure so that all of a sudden - you pay two months bills in one week! I've been paying the same amount for many years retrospectively - so in other words I pay for what I've used after I've used it. Telstra then suddenly decide that they are going to make all customers pay in advance. So in one week - I've paid two months worth of bills. This is unconscionable in this current environment and cost of living stress.