Absolutely ridiculous Absolutely ridiculous! Just spoke to Ibrahim from the call centre and wasn’t happy with his answers or lack of clarity in regards to my issue. I asked him I’d like to speak to a supervisor numerous times and he told me multiple times ‘there’s no one there’ .. I said there’s no one that a manager or supervisor isn’t there! After he paused for a minute not saying anything…. He hung up?!?! What is the Telstra service coming to when there’s no service!! Getting sick of the lack of service in our service industry!! Extremely disappointed

Government funded Scammers local tower has been damaged and they couldn't be bothered to fix it, internet constantly slows down to a crawl or cant handle minor online tasks. they know this and they dont give any form of compensation to all the people suffering because of their s**t service/lazy antics.

FRAUDULANT Cancelled my internet and was 4 day into the month so apparently I was charged a full months fee. Was told that I wouldn't owe anything on phone, but still want to me to pay for it. And because I didn't pay it, due to not realising that they were asking for payment for this particular service, they added another $15 for late payment. And now I'm receiving reminders text messages telling me a late payment fee is now applied.......grrrrr Disgusted...... that I ended up paying for a service that I never used (being a full months service) that I ended up paying just to get them off my back, $122.42......in this money grabbing world. Since when do we as Australians pay for something that we never receive. This is FRAUD !!!!! NOT HAPPY TELSTRA !!!!

Unprofessional Unprofessional service When I tell them I am moving house means that I am leaving that residence and they should update my billing address including the address that requires internet connection. But no they did not update the billing address for me! And blaming me for not notifying them of change of billing address .

Have to pickup over an hour away Ordered an item and when it couldn't be delivered (because I work) it was taken to a Post Office an hour away NOT my local Post Office. I was given no option but to pick it up from there or wait 3-4 weeks for the points to be returned. Ombudsperson here I come..