Unprofessional Unprofessional service When I tell them I am moving house means that I am leaving that residence and they should update my billing address including the address that requires internet connection. But no they did not update the billing address for me! And blaming me for not notifying them of change of billing address .

No intention of solving complaints or problems! There needs to be a zero star rating. It is obviously Telstra's tactic to hide their incompetence by driving their customers up the wall by asking the same things over and over and over and over again instead of actually solving the problem! If you are lucky enough to speak to someone you can actually understand, they just ask you the same things the previous 3 people asked of you, proving over and over again that there is ZERO network coverage in many metro areas (this is the second address in Queensland without coverage). And that is the tactic until you just give up. Worst customer service I have experienced EVER!

They change the billing structure so… They change the billing structure so that all of a sudden - you pay two months bills in one week! I've been paying the same amount for many years retrospectively - so in other words I pay for what I've used after I've used it. Telstra then suddenly decide that they are going to make all customers pay in advance. So in one week - I've paid two months worth of bills. This is unconscionable in this current environment and cost of living stress.

Avoid Telstar Avoid Telstar: Fraudulent Billing, Poor Service Telstar's service is a nightmare of deceit and incompetence. Frequent disruptions, slow speeds, and unresponsive customer support plague their offerings. Cancelling is no escape—despite termination, they persistently bill. Steer clear to save yourself from their fraudulent practices and subpar service.

Telstra has shut their entire mobile… Telstra has shut their entire mobile system down for a week. When questioned about it, they replied with complete indifference. They couldn't care less how much inconvenience they cause to regional customers. Complete indifference.