Crap service and no internet for 5 days Have been with Telstra for over 29 years they do not care no internet for 3-5 days due to my box not working I could go 5 mins down the road to the Telstra shop to get a new one but no can’t have that. Worst customer service rude both on the phone and online they do not give 2 raspberries about us at all as long as they get they bill paid at the end of each monthly cycle

Government funded Scammers local tower has been damaged and they couldn't be bothered to fix it, internet constantly slows down to a crawl or cant handle minor online tasks. they know this and they dont give any form of compensation to all the people suffering because of their s**t service/lazy antics.

Worst customer service in Australia Recent Telstra FTTP upgrade customer. Worst customer service in Australia. Sales obviously don't speak to Billings who don't talk to the Customer Service operatives. Hence, the on-line customer help is pathetic. They lie, they make stuff up or they promise to call you back - just anything to avoid fixing the problem. Avoid the on-line customer service platform, make a direct phone call instead. It is way more effective. Telstra invoice has been wrong every month. It takes hours to get it fixed. I am pretty sure the Telstra legacy billing system can't invoice for 250/25 and higher plans. They know it but they dont want to tell that to their customers. Telstra has premium prices but rubbish customer service. I recommend that you consider the mid tier ISPs instead. They try harder.

Poor service and no staff Here in Coffs Harbour cannot even have a look why my iPad SIM card is not working on my contract. Not enough staff, new contract system are the excuses. Optus, Vodafone etc are more than willing to help with enough staff Did I make a mistake to move over to Telstra?

Use the Telstra App Use the Telstra App to check outages, rewards, billing, usage and password issues etc. Self help is better than queuing up to be connected to the Telstra team, who are super busy.