Ever since I have been a customer and… Ever since I have been a customer and used the The Telstra App in the past 4 years it has to be the worst App I have ever come across. It constantly doesn't work Esp. to try and pay them!!! For. Technology supply company its appalling!!

Changed providers Changed to Telstra bought a new phone and Wi-Fi. Cannot connect my devices to internet. Money for nothing..dire straits . Think twice before you leave yr provider.

Crap service and no internet for 5 days Have been with Telstra for over 29 years they do not care no internet for 3-5 days due to my box not working I could go 5 mins down the road to the Telstra shop to get a new one but no can’t have that. Worst customer service rude both on the phone and online they do not give 2 raspberries about us at all as long as they get they bill paid at the end of each monthly cycle

They change the billing structure so… They change the billing structure so that all of a sudden - you pay two months bills in one week! I've been paying the same amount for many years retrospectively - so in other words I pay for what I've used after I've used it. Telstra then suddenly decide that they are going to make all customers pay in advance. So in one week - I've paid two months worth of bills. This is unconscionable in this current environment and cost of living stress.

I have been trying to fix my wifi for… I have been trying to fix my wifi for over a month and they have not helped at all. Their incompetence is astonishing. Hours wasted. Anyone recommend another provider?