Poor service and no staff Here in Coffs Harbour cannot even have a look why my iPad SIM card is not working on my contract. Not enough staff, new contract system are the excuses. Optus, Vodafone etc are more than willing to help with enough staff Did I make a mistake to move over to Telstra?

FRAUDULANT Cancelled my internet and was 4 day into the month so apparently I was charged a full months fee. Was told that I wouldn't owe anything on phone, but still want to me to pay for it. And because I didn't pay it, due to not realising that they were asking for payment for this particular service, they added another $15 for late payment. And now I'm receiving reminders text messages telling me a late payment fee is now applied.......grrrrr Disgusted...... that I ended up paying for a service that I never used (being a full months service) that I ended up paying just to get them off my back, $122.42......in this money grabbing world. Since when do we as Australians pay for something that we never receive. This is FRAUD !!!!! NOT HAPPY TELSTRA !!!!

Ever since I have been a customer and… Ever since I have been a customer and used the The Telstra App in the past 4 years it has to be the worst App I have ever come across. It constantly doesn't work Esp. to try and pay them!!! For. Technology supply company its appalling!!

Worst customer service in Australia Recent Telstra FTTP upgrade customer. Worst customer service in Australia. Sales obviously don't speak to Billings who don't talk to the Customer Service operatives. Hence, the on-line customer help is pathetic. They lie, they make stuff up or they promise to call you back - just anything to avoid fixing the problem. Avoid the on-line customer service platform, make a direct phone call instead. It is way more effective. Telstra invoice has been wrong every month. It takes hours to get it fixed. I am pretty sure the Telstra legacy billing system can't invoice for 250/25 and higher plans. They know it but they dont want to tell that to their customers. Telstra has premium prices but rubbish customer service. I recommend that you consider the mid tier ISPs instead. They try harder.

Use the Telstra App Use the Telstra App to check outages, rewards, billing, usage and password issues etc. Self help is better than queuing up to be connected to the Telstra team, who are super busy.