No intention of solving complaints or problems! There needs to be a zero star rating. It is obviously Telstra's tactic to hide their incompetence by driving their customers up the wall by asking the same things over and over and over and over again instead of actually solving the problem! If you are lucky enough to speak to someone you can actually understand, they just ask you the same things the previous 3 people asked of you, proving over and over again that there is ZERO network coverage in many metro areas (this is the second address in Queensland without coverage). And that is the tactic until you just give up. Worst customer service I have experienced EVER!

Use the Telstra App Use the Telstra App to check outages, rewards, billing, usage and password issues etc. Self help is better than queuing up to be connected to the Telstra team, who are super busy.

Telstra has shut their entire mobile… Telstra has shut their entire mobile system down for a week. When questioned about it, they replied with complete indifference. They couldn't care less how much inconvenience they cause to regional customers. Complete indifference.

They change the billing structure so… They change the billing structure so that all of a sudden - you pay two months bills in one week! I've been paying the same amount for many years retrospectively - so in other words I pay for what I've used after I've used it. Telstra then suddenly decide that they are going to make all customers pay in advance. So in one week - I've paid two months worth of bills. This is unconscionable in this current environment and cost of living stress.

Crap service and no internet for 5 days Have been with Telstra for over 29 years they do not care no internet for 3-5 days due to my box not working I could go 5 mins down the road to the Telstra shop to get a new one but no can’t have that. Worst customer service rude both on the phone and online they do not give 2 raspberries about us at all as long as they get they bill paid at the end of each monthly cycle