Crap service and no internet for 5 days Have been with Telstra for over 29 years they do not care no internet for 3-5 days due to my box not working I could go 5 mins down the road to the Telstra shop to get a new one but no can’t have that. Worst customer service rude both on the phone and online they do not give 2 raspberries about us at all as long as they get they bill paid at the end of each monthly cycle

They change the billing structure so… They change the billing structure so that all of a sudden - you pay two months bills in one week! I've been paying the same amount for many years retrospectively - so in other words I pay for what I've used after I've used it. Telstra then suddenly decide that they are going to make all customers pay in advance. So in one week - I've paid two months worth of bills. This is unconscionable in this current environment and cost of living stress.

NBN fibre upgrade offer NBN upgrade fibre to the house left me with no internet. Telstra disconnected the old service before activation of the new. A 3 day saga to get back on-line. Don't be tempted by the free upgrades. Faster? Yes Worth the effort? No

They sell your number to scammers When visiting Australia I got a Telstra SIM card and number. I literally gave nobody my new number. However I received over 100 scam calls from numerous callers. I therefore suspect Telstra of selling active phone numbers from customers to scammers.

Avoid Telstar Avoid Telstar: Fraudulent Billing, Poor Service Telstar's service is a nightmare of deceit and incompetence. Frequent disruptions, slow speeds, and unresponsive customer support plague their offerings. Cancelling is no escape—despite termination, they persistently bill. Steer clear to save yourself from their fraudulent practices and subpar service.