I have been trying to fix my wifi for… I have been trying to fix my wifi for over a month and they have not helped at all. Their incompetence is astonishing. Hours wasted. Anyone recommend another provider?

Unprofessional Unprofessional service When I tell them I am moving house means that I am leaving that residence and they should update my billing address including the address that requires internet connection. But no they did not update the billing address for me! And blaming me for not notifying them of change of billing address .

FRAUDULANT Cancelled my internet and was 4 day into the month so apparently I was charged a full months fee. Was told that I wouldn't owe anything on phone, but still want to me to pay for it. And because I didn't pay it, due to not realising that they were asking for payment for this particular service, they added another $15 for late payment. And now I'm receiving reminders text messages telling me a late payment fee is now applied.......grrrrr Disgusted...... that I ended up paying for a service that I never used (being a full months service) that I ended up paying just to get them off my back, $122.42......in this money grabbing world. Since when do we as Australians pay for something that we never receive. This is FRAUD !!!!! NOT HAPPY TELSTRA !!!!

Telstra has shut their entire mobile… Telstra has shut their entire mobile system down for a week. When questioned about it, they replied with complete indifference. They couldn't care less how much inconvenience they cause to regional customers. Complete indifference.

No intention of solving complaints or problems! There needs to be a zero star rating. It is obviously Telstra's tactic to hide their incompetence by driving their customers up the wall by asking the same things over and over and over and over again instead of actually solving the problem! If you are lucky enough to speak to someone you can actually understand, they just ask you the same things the previous 3 people asked of you, proving over and over again that there is ZERO network coverage in many metro areas (this is the second address in Queensland without coverage). And that is the tactic until you just give up. Worst customer service I have experienced EVER!