Please contact the FCC and let them… Please contact the FCC and let them know of all the problems with Basic Talk (which is Vonage). We did and its very easy to do. Once the FCC gets involved Vonage MUST respond to your query. Perhaps if enough people make a complaint something MIGHT change. Or if you are looking to cancel and need a refund, again, contact the FCC - that is the fire Vonage needs to get moving and get your situation resolved. Unfortunately, even AFTER contacting the FCC, Basic Talk (Vonage) just blows more smoke up your derriere and makes it as though your box and connection are suddenly the problem (not them). That, after all these years you now need to connect the box directly to your phone and that's why there are dropped calls repeatedly and garbled speech. NOPE, it's Vonage. And, as if you didn't already know, Vonage (BasicTalk) is ALL based in India, not the USA and Basic Talk has NO SUPPORT.

I have had Basic Talk for about 4 years… I have had Basic Talk for about 4 years at first they were very good, but for the last six months iv'e had nothing but trouble and i can't get anything done about the problem, so i'm going back to magic jack.I refuse to do business with a company that is almost impossible to deal with.My suggestion is don't even deal with them!!!!.

BasicTalk = no talk I wish I could give BasicTalk zero (0) stars. The reasons for my poor opinion of BasicTalk are: 1. BasicTalk stated one price for their monthly service and charge more than 50% more for the service. 2.Customer service is lacking I asked a question about voicemail outgoing messgae and reply had nothing to do with the question. 3. BasicTalk sent me an email on 6/3/2014 thanking me for choosing them. As if I just became their customer. Stupid stupid stupid. BasicTalk do everyone a favor and go out of business.

Be warned! If you try to cancel your plan, be careful. They will tell you you're all set and they are sorry to see you go and then they will email you a letter thanking you for continuing your service with them and the charges will continue to be applied to your credit card. If you happen not to notice the charges, they will state that they have a policy of not offering refunds. This company is scamming its customers.

Too many lies. Rude customer service from India where english is uncomprehendable They start with 9.99 but with the taxes and additional fees will end upto 13.00. Then they started charging 911 which as part of the deal vs magic jack is free. Then now the kick it up again. I choose them because they promise they have customer service but they never say its is some rude Indian guys who lies to yo. They promise I can transfer my njmber for 30 days but yhe loophole is they complicate everything...No customer service at all. Never will I take this service nor recommned it at all