Our home phone Our home phone, connected to the Basic Talk modem via Ethernet, suddenly stopped receiving calls. We could call out, at least, and this system has worked well for the past decade or so of our subscription, but things quickly got worse. Now we're not able to make calls as of yesterday (03/07/2024), and the company sent an email advising us that our service was terminated, and that they needed to legally advise us that we have no emergency (911) call capability! My interactions with customer service were cordial, but they could not resolve the original problem. Basic Talk was a good phone service, but apparently they're not maintaining good customer relations or support.

Number was hacked Number was hacked, and basic talk acted if I was the guilty party, shutting off my phone without letting me know. Suspending my account, not returning phone calls, charging me for service that I do not have. Cannot cancel because no one wants to take responsibility to handle this problem, every one is pointing to the other dept. I am stuck in the middle.

A BASIC GIMMICK | Technically, it works, and as the name implies it's BASIC service. Except for Caller ID, and Call waiting, you get NOTHING more. Call Forwarding should be BASIC! PRICE is where it gets very deceptive! It's pushed as $10/month. That's a lie! I'm paying $15/month! Besides actual REAL taxes, they make up several charges and attempt to bamboozle you into believing they are Federal taxes. There are now "virtual" services which makes Basic Talk obsolete. By the way, BASIC TALK is a dumbed down version of VONAGE, which owns it.

Crap service Crap service. Have had basicTalk for years now since the Walmart $4.99 a month plan, Everything was working fine for years now. Now every single time you make a call you keep getting "device not registered". No matter how many times you reboot the phone adapter, it still keeps coming up with that error. BasicTalk support is useless and have not a clue on what they are doing. They just send you another adapter, charge you shipping when you should be paying for something, regardless of the number of adapters they send, the problem still does not go away. Cluess support that you can only reach via Chatroom that is 1/2 way around the world, they dont have an idea of what they are doing because its their network that goes down.

Please contact the FCC and let them… Please contact the FCC and let them know of all the problems with Basic Talk (which is Vonage). We did and its very easy to do. Once the FCC gets involved Vonage MUST respond to your query. Perhaps if enough people make a complaint something MIGHT change. Or if you are looking to cancel and need a refund, again, contact the FCC - that is the fire Vonage needs to get moving and get your situation resolved. Unfortunately, even AFTER contacting the FCC, Basic Talk (Vonage) just blows more smoke up your derriere and makes it as though your box and connection are suddenly the problem (not them). That, after all these years you now need to connect the box directly to your phone and that's why there are dropped calls repeatedly and garbled speech. NOPE, it's Vonage. And, as if you didn't already know, Vonage (BasicTalk) is ALL based in India, not the USA and Basic Talk has NO SUPPORT.