Good Service Good Price... No major issues or problems Overall decent phone service for a decent price. Only had a few minor issues setting up the initial service. (I'm one of those people that need every new process spelled out for me step by step) and one other issue where the line was down for about 4 days with no explanation and I couldn't figure out why (I think it might have been an internet issue, see above lol) but then it magically restarted again. If your looking for good phone service at a good price then you're in the right place.

Be warned! If you try to cancel your plan, be careful. They will tell you you're all set and they are sorry to see you go and then they will email you a letter thanking you for continuing your service with them and the charges will continue to be applied to your credit card. If you happen not to notice the charges, they will state that they have a policy of not offering refunds. This company is scamming its customers.

Tried to change my billing date online… Tried to change my billing date online using their 'chat' feature. Numerous attempts and it didn't work. I then tried using their online email to have them change my billing date. Numerous attempts and that didn't work. Tried using a phone number through Google search and received automated response that the number dialed was only for setting up a NEW account. No way to contact these people if you have a problem or need to make a change in you account. Customer service is truly NONEXISTENT!! The actual product and VoIP service is VERY GOOD but customer service isn't there!

I tried to transfer my old number on … I tried to transfer my old number on Basictalk and three weeks later it's still not done. Their system must be full of bugs cause it keeps returning an error but, they don't tell you what's wrong. Numerous conference calls with their off shore "customer service" doesn't help either. Additionally, every time you logon their system forgets what your password is and you have to go through their "forgot password" nonsense. Stay away from this joke.

Awesome Phone Service For Great Price!!! Until Basic talk I was paying $25 dollars plus about $8 in fees and taxes. I get the same quality of service over the same internet connection I was using for the higher priced cable phone package. I can't get a telephone account for even twice the price that performs any better than Basic Talk! Love Basic Talk, worry free and hassle free service for $11 a month including taxes, amazing.